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Windows 7: Can't open programs, uninstall or install

03 Nov 2010   #11
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Can you back up your stuff?


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03 Nov 2010   #12
LauraBee

Windows 7 Home Premium OA
 
 

Yes, I can back up whatever files I want to keep.
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03 Nov 2010   #13
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Ok If you can back up, we can get you going by using the recovery partition. We are not at that point yet,

See if you can do an online virus scan
HouseCall - Free Online Virus Scan - Trend Micro USA'
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03 Nov 2010   #14
Fayla

Windows 7 Professional 64 Bit SP1
 
 

If you have malware bytes downloaded, try renaming it to something random then attempt to install it

Most of the exe fix solutions relate to Vista~ but this may also be worth a read: When you run an .exe file on a Windows Vista-based or Windows 7-based computer, the file may start a different program.

Quote   Quote: Originally Posted by LauraBee View Post
Ran SFC and it didn't fix the issue.

In safe-mode I still couldn't open any programs.
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03 Nov 2010   #15
LauraBee

Windows 7 Home Premium OA
 
 

HouseCall wouldn't run. I got to the install window from HouseCall with the 64-bit version, but an internal error prevented it from installing. At least I got somewhere.

Would it be a good idea to reset to factory settings?
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03 Nov 2010   #16
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Deep, deep inside me I think it may be a virus or malware. We dont want to take a chance of infecting the restore partition. I am going to leave the link to this thread with security.
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03 Nov 2010   #17
gregrocker
Microsoft MVP

 
 

If online virus scan will not run, then try a bootable CD scan: FREE Bootable AntiVirus Rescue CDs Download List

See if you can borrow a Win7 install DVD to run the Repair Install. All versions can be unlocked in any retail installer by extracting the ISO using ImgBurn then following these steps: Windows 7 Universal Installation Disc - Create

If not back up your files and run your Recovery disk set if you made them already, otherwise run the Recovery partition from the All Programs menu, or by tapping F10 at bootup to start factory recovery. On some Vaio models, you'll instead tap F8, then use the Repair My Computer console to access Vaio Factory Recovery.

While in the Repair My Computer console at F8, first try Startup Repair to see if it finds issues to repair.
My System SpecsSystem Spec
03 Nov 2010   #18
LauraBee

Windows 7 Home Premium OA
 
 

Thanks for the help. I am also on the Online help with Sony, so hopefully something comes of that. I also think that this is a virus and don't want to compromise a computer that we've had for less than a year!
My System SpecsSystem Spec
03 Nov 2010   #19
gregrocker
Microsoft MVP

 
 

Torrents are notorious importers of viruses. You need to run at least one of the bootable CD or internet scans, then if it will behave run Malwarebytes from desktop.

What is your AV providing real-time shield?

An infection this potentially serious often requires wiping the HD to clean reinstall. You would need to have your Recovery disks already made to do this, however, since your Recov partition could now be infected: SSD / HDD : Optimize for Windows Reinstallation

You can run your Recov partition if necessary to see how it performs over time. But you may need to locate a clean copy Win7 installer in order to wipe the HD to clean reinstall to get beyond an infection this bad.

Perhaps Sony will provide you with the install DVD or a set of Recovery Disks. I'd ask for them in that order since the Recov disks/partition contain the factory bloatware that many tech enthusiasts try to avoid.
My System SpecsSystem Spec
03 Nov 2010   #20
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

I have left a link of this thread with one of our Security experts.
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 Can't open programs, uninstall or install




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