| Windows 7: Can't open programs, uninstall or install |
03 Nov 2010
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#1 | | Windows 7 Home Premium OA |
Can't open programs, uninstall or install Hi,
Last week my husband installed Azureus aka Vuze onto our Sony VIAO laptop. He said several hours later, while he was watching a video, the computer suddenly shut down. Since then, we have found that we can't open any non-Windows inherit programs. Windows did an update, but it didn't help.
We can open documents, pictures, notepad, calculator - all the things that would have come with Windows 7, but if it is a program that we have installed, like Chrome, AVG free or AdAware, we can't open it. I double-click and nothing happens.
Likewise, when I try to uninstall programs. I tried fixing the issue by removing Azureus, but I get the message that it doesn't look like it can be uninstalled and asks if I want it removed from the programs list.
I have successfully gotten ZIP folders to open and use REG files (which is how I got ZIP folders to work), but that's it.
Anyone know what to do? We've only had this computer since January of this year! | My System Specs |
| System Manufacturer/Model Number Sony VAIO OS Windows 7 Home Premium OA |
03 Nov 2010
|
#2 | | Windows 7 Home Premium SP1, clean install, upgrade disc CT |
Go back with System Restore System Restore | My System Specs | | System Manufacturer/Model Number Dell XPS 420 OS Windows 7 Home Premium SP1, clean install, upgrade disc CPU Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech Motherboard Dell Memory 6 gb Graphics Card ATI Radeon 256MB HD3650 Sound Card Intergrated 7.1 Channel Audio Monitor(s) Displays Dell SP2009W 20" Keyboard Dell USB Keyboard Mouse Dell Premium Optical USB Cooling Fan Hard Drives 640 GB Serial ATA Hard drive Internet Speed DSL 2.85 |
03 Nov 2010
|
#3 | | Windows 7 Home Premium OA |
I should have mentioned that I also did a system restore to before the install. While the computer looks as though it restored, I still cannot open programs and did receive an error message after a few minutes saying that it didn't restore properly. | My System Specs | | System Manufacturer/Model Number Sony VAIO OS Windows 7 Home Premium OA |
03 Nov 2010
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#4 | | Windows 7 Home Premium SP1, clean install, upgrade disc CT |
Try going back a week before the install. It is your assumption that the install caused the problem. The cause may be unrelated. If this does not work repost.
Download and run malwarebytes. Do the full scan and update first
Run a full antivirus scan
Try in safe mode. Might be a virus/malware. | My System Specs | | System Manufacturer/Model Number Dell XPS 420 OS Windows 7 Home Premium SP1, clean install, upgrade disc CPU Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech Motherboard Dell Memory 6 gb Graphics Card ATI Radeon 256MB HD3650 Sound Card Intergrated 7.1 Channel Audio Monitor(s) Displays Dell SP2009W 20" Keyboard Dell USB Keyboard Mouse Dell Premium Optical USB Cooling Fan Hard Drives 640 GB Serial ATA Hard drive Internet Speed DSL 2.85 |
03 Nov 2010
|
#5 | | Windows 7 Home Premium OA |
The furthest back I could go was Oct 19th, which I did. The issue had started on Oct 29th.
I can download programs, but cannot run or install them, so doing a virus check or using malwarebytes is impossible for me. | My System Specs | | System Manufacturer/Model Number Sony VAIO OS Windows 7 Home Premium OA |
03 Nov 2010
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#6 | | Win7 Ultimate SP1 x64 / Windows 8 Pro / Android Mauritius |
| My System Specs | | System Manufacturer/Model Number Custom Build OS Win7 Ultimate SP1 x64 / Windows 8 Pro / Android CPU Intel Core 2 Quad Q8200 OC'd 3.08GHz Motherboard Asus Rampage formula LGA775 Memory 8GB DDR2 900Mhz Graphics Card Zotac GTX 460OC 2GB GDDR5/Asus EN9600GT 1GB DDR3 PhyX Sound Card Supreme FX2 Monitor(s) Displays AOC 22' Screen Resolution 1680x1050 Keyboard Prolink keyboard Mouse Prolink optical mouse PSU Cooler Master GX 650W Cooling Cooler Master V6 + 3X fans Hard Drives 3X500GB hitachi, 2TB internal, 500GB Seagate FreeAgent, 640GB Samsung Internet Speed 1MiB/s Other Info 5.1 System + 2.1 System |
03 Nov 2010
|
#7 | | Windows 7 Home Premium SP1, clean install, upgrade disc CT |
Try in safe mode. Sounds very much like a virus/malware. I could be wrong, but you want to catch these things as soon as possible. | My System Specs | | System Manufacturer/Model Number Dell XPS 420 OS Windows 7 Home Premium SP1, clean install, upgrade disc CPU Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech Motherboard Dell Memory 6 gb Graphics Card ATI Radeon 256MB HD3650 Sound Card Intergrated 7.1 Channel Audio Monitor(s) Displays Dell SP2009W 20" Keyboard Dell USB Keyboard Mouse Dell Premium Optical USB Cooling Fan Hard Drives 640 GB Serial ATA Hard drive Internet Speed DSL 2.85 |
03 Nov 2010
|
#8 | | Windows 7 Home Premium OA |
Ran SFC and it didn't fix the issue.
In safe-mode I still couldn't open any programs. | My System Specs | | System Manufacturer/Model Number Sony VAIO OS Windows 7 Home Premium OA |
03 Nov 2010
|
#9 | | Windows 7 Home Premium SP1, clean install, upgrade disc CT |
See how this works
You should not lose any personal documents, but always good to back up, first. Repair Install | My System Specs | | System Manufacturer/Model Number Dell XPS 420 OS Windows 7 Home Premium SP1, clean install, upgrade disc CPU Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech Motherboard Dell Memory 6 gb Graphics Card ATI Radeon 256MB HD3650 Sound Card Intergrated 7.1 Channel Audio Monitor(s) Displays Dell SP2009W 20" Keyboard Dell USB Keyboard Mouse Dell Premium Optical USB Cooling Fan Hard Drives 640 GB Serial ATA Hard drive Internet Speed DSL 2.85 |
03 Nov 2010
|
#10 | | Windows 7 Home Premium OA |
I will see how I can manage with this. Windows 7 was factory-installed so I don't have a bootable disc. | My System Specs | | System Manufacturer/Model Number Sony VAIO OS Windows 7 Home Premium OA Can't open programs, uninstall or install problems? All times are GMT -5. The time now is 05:29 AM. | |