|03 Nov 2010||#1|
Can't open programs, uninstall or install
Last week my husband installed Azureus aka Vuze onto our Sony VIAO laptop. He said several hours later, while he was watching a video, the computer suddenly shut down. Since then, we have found that we can't open any non-Windows inherit programs. Windows did an update, but it didn't help.
We can open documents, pictures, notepad, calculator - all the things that would have come with Windows 7, but if it is a program that we have installed, like Chrome, AVG free or AdAware, we can't open it. I double-click and nothing happens.
Likewise, when I try to uninstall programs. I tried fixing the issue by removing Azureus, but I get the message that it doesn't look like it can be uninstalled and asks if I want it removed from the programs list.
I have successfully gotten ZIP folders to open and use REG files (which is how I got ZIP folders to work), but that's it.
Anyone know what to do? We've only had this computer since January of this year!
|My System Specs|
|03 Nov 2010||#4|
Try going back a week before the install. It is your assumption that the install caused the problem. The cause may be unrelated. If this does not work repost.
Download and run malwarebytes. Do the full scan and update first
Run a full antivirus scan
Try in safe mode. Might be a virus/malware.
|My System Specs|
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