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Windows 7: Help and support wont load

03 Nov 2010   #1
boohbah

Microsoft Windows 7 Home Premium 64-bit 7600
 
 
Help and support wont load

I keep getting this when i try to open help and support on my desktop pc
Name:  2010-11-03_2124.png
Views: 0
Size:  23.6 KB
Any ideas, i had it about a week ago and did a system restore but its back and i dont know why its happening.




My System SpecsSystem Spec
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03 Nov 2010   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello Mate,

Check this article I cannot open Help files that require the Windows Help (WinHlp32.exe) program

Hope this helps,
Captain
My System SpecsSystem Spec
03 Nov 2010   #3
boohbah

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

thanks CJ ,funnily enough i had just finished reading it when i checked my thread and saw your post.
from what i can make of the article is that i have to use winhlp32. exe
but i dont think that is what is needed here ,at least im not sure as help and support should just open when clicked via start and then allow me to search for help topic,
it wont.
My System SpecsSystem Spec
.


03 Nov 2010   #4
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello,

Run SFC /SCANNOW and if that works. Check this thread Help & Support not working

Hope this helps,
Captain
My System SpecsSystem Spec
03 Nov 2010   #5
boohbah

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

thanks Cjack.
ok there seems to be a solution there, problem now is im on laptop now as desktop is off and tv /monitor been hijacked by family watching a movie so i shall have to try sort it out tomorrow, thanks for the thread link, i couldn't find it when i did a search before i started my thread
My System SpecsSystem Spec
03 Nov 2010   #6
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Open a command and type helpctr ... hmm, nope that doesn't work
My System SpecsSystem Spec
03 Nov 2010   #7
boohbah

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

to be honest whats puzzling is that after the first time i noticed it woudnt start i did a system restore and that fixed it,it ran fine as it always has. so what is stopping it again perhaps its corrupt and fsc will help .
I should mention i had to do a startup repair about a week ago and that may have some baring on it. so i guess sfc tomorrow .
as the issue is on desktop pc and im on laptop at present.
My System SpecsSystem Spec
03 Nov 2010   #8
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

My System SpecsSystem Spec
03 Nov 2010   #9
boohbah

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

thats a popular link jaycee , see post #2
thank you for finding it though!
My System SpecsSystem Spec
03 Nov 2010   #10
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Man! .... I need some new eyes
My System SpecsSystem Spec
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 Help and support wont load




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