| Windows 7: Help and support wont load |
03 Nov 2010
|
#1 | | Microsoft Windows 7 Home Premium 64-bit 7600 cornwall UK |
Help and support wont load I keep getting this when i try to open help and support on my desktop pc 
Any ideas, i had it about a week ago and did a system restore but its back and i dont know why its happening.
Last edited by boohbah; 03 Nov 2010 at 05:35 PM..
Reason: clarity
| My System Specs |
| System Manufacturer/Model Number Hewlett packard/p6512uk OS Microsoft Windows 7 Home Premium 64-bit 7600 CPU IIx4 amd athelon 635 processor Motherboard FOXCONN 2AA9 Memory 2x2gb Graphics Card ati radeon HD 5450 Sound Card (1) Realtek High Definition Audio (2) AMD High Definition Monitor(s) Displays samsung lcd tv 32" Screen Resolution 1360x 768 Keyboard wireless hp Mouse wireless Hp,optical PSU ? Cooling air! Hard Drives (1) WDC WD10 01FAES-60Z2A0 SATA Disk Device (2) Maxtor OneTouch USB Device (3) ST310003 33AS USB Device (4) WD My Book 1111 USB Device Internet Speed 1.10mb/s Antivirus MSE Browser Firefox |
03 Nov 2010
|
#2 | | Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit |
| My System Specs | | System Manufacturer/Model Number Samsung NP550P5C-S02IN OS Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit CPU Intel® Core™ i7 Processor 3,610QM (2.30Hz, 6MB L3 Cach Memory 8 GB Graphics Card NVIDIA® GeForce® GT 650M 2GB Graphics, Optimus™ techno Sound Card SoundAlive™ JBL 3 Speakers (With sub-Woofer) Monitor(s) Displays 39.62cm (15.6) SuperBright 300nit HD+ LED Display Screen Resolution 1,600 x 900, Anti-Reflective Hard Drives 1TB S-ATA II Hard Drive (5,400RPM) |
03 Nov 2010
|
#3 | | Microsoft Windows 7 Home Premium 64-bit 7600 cornwall UK |
thanks CJ ,funnily enough i had just finished reading it when i checked my thread and saw your post.
from what i can make of the article is that i have to use winhlp32. exe
but i dont think that is what is needed here ,at least im not sure as help and support should just open when clicked via start and then allow me to search for help topic,
it wont. | My System Specs | | System Manufacturer/Model Number Hewlett packard/p6512uk OS Microsoft Windows 7 Home Premium 64-bit 7600 CPU IIx4 amd athelon 635 processor Motherboard FOXCONN 2AA9 Memory 2x2gb Graphics Card ati radeon HD 5450 Sound Card (1) Realtek High Definition Audio (2) AMD High Definition Monitor(s) Displays samsung lcd tv 32" Screen Resolution 1360x 768 Keyboard wireless hp Mouse wireless Hp,optical PSU ? Cooling air! Hard Drives (1) WDC WD10 01FAES-60Z2A0 SATA Disk Device (2) Maxtor OneTouch USB Device (3) ST310003 33AS USB Device (4) WD My Book 1111 USB Device Internet Speed 1.10mb/s Antivirus MSE Browser Firefox |
03 Nov 2010
|
#4 | | Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit |
Hello,
Run SFC /SCANNOW and if that works. Check this thread Help & Support not working
Hope this helps,
Captain | My System Specs | | System Manufacturer/Model Number Samsung NP550P5C-S02IN OS Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit CPU Intel® Core™ i7 Processor 3,610QM (2.30Hz, 6MB L3 Cach Memory 8 GB Graphics Card NVIDIA® GeForce® GT 650M 2GB Graphics, Optimus™ techno Sound Card SoundAlive™ JBL 3 Speakers (With sub-Woofer) Monitor(s) Displays 39.62cm (15.6) SuperBright 300nit HD+ LED Display Screen Resolution 1,600 x 900, Anti-Reflective Hard Drives 1TB S-ATA II Hard Drive (5,400RPM) |
03 Nov 2010
|
#5 | | Microsoft Windows 7 Home Premium 64-bit 7600 cornwall UK |
thanks Cjack.
ok there seems to be a solution there, problem now is im on laptop now as desktop is off and tv /monitor been hijacked by family watching a movie so i shall have to try sort it out tomorrow, thanks for the thread link, i couldn't find it when i did a search before i started my thread | My System Specs | | System Manufacturer/Model Number Hewlett packard/p6512uk OS Microsoft Windows 7 Home Premium 64-bit 7600 CPU IIx4 amd athelon 635 processor Motherboard FOXCONN 2AA9 Memory 2x2gb Graphics Card ati radeon HD 5450 Sound Card (1) Realtek High Definition Audio (2) AMD High Definition Monitor(s) Displays samsung lcd tv 32" Screen Resolution 1360x 768 Keyboard wireless hp Mouse wireless Hp,optical PSU ? Cooling air! Hard Drives (1) WDC WD10 01FAES-60Z2A0 SATA Disk Device (2) Maxtor OneTouch USB Device (3) ST310003 33AS USB Device (4) WD My Book 1111 USB Device Internet Speed 1.10mb/s Antivirus MSE Browser Firefox |
03 Nov 2010
|
#6 | | Windows 7 Ultimate 32bit SP1 |
Open a command and type helpctr ... hmm, nope that doesn't work | My System Specs | | System Manufacturer/Model Number Bruce ... somewhere in his 40's OS Windows 7 Ultimate 32bit SP1 CPU Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz Motherboard INTEL/D975XBX2 Memory 4 GB Graphics Card ATI Radeon HD 2600 Pro Monitor(s) Displays Samsung SyncMaster 914v Screen Resolution 1280 x 1024 Keyboard Standard PS/2 Keyboard Mouse Microsoft PS/2 Mouse PSU Rocketfish 700 W Case G.Skill Gigabyte Chassis Hard Drives 2/500GB each ... ST3500630AS ATA Device.
One is not connected Internet Speed DSL Antivirus Avira Internet Security Browser IE 9 Other Info ATI HDMI Audio |
03 Nov 2010
|
#7 | | Microsoft Windows 7 Home Premium 64-bit 7600 cornwall UK |
to be honest whats puzzling is that after the first time i noticed it woudnt start i did a system restore and that fixed it,it ran fine as it always has. so what is stopping it again perhaps its corrupt and fsc will help .
I should mention i had to do a startup repair about a week ago and that may have some baring on it. so i guess sfc tomorrow .
as the issue is on desktop pc and im on laptop at present. | My System Specs | | System Manufacturer/Model Number Hewlett packard/p6512uk OS Microsoft Windows 7 Home Premium 64-bit 7600 CPU IIx4 amd athelon 635 processor Motherboard FOXCONN 2AA9 Memory 2x2gb Graphics Card ati radeon HD 5450 Sound Card (1) Realtek High Definition Audio (2) AMD High Definition Monitor(s) Displays samsung lcd tv 32" Screen Resolution 1360x 768 Keyboard wireless hp Mouse wireless Hp,optical PSU ? Cooling air! Hard Drives (1) WDC WD10 01FAES-60Z2A0 SATA Disk Device (2) Maxtor OneTouch USB Device (3) ST310003 33AS USB Device (4) WD My Book 1111 USB Device Internet Speed 1.10mb/s Antivirus MSE Browser Firefox |
03 Nov 2010
|
#8 | | Windows 7 Ultimate 32bit SP1 |
| My System Specs | | System Manufacturer/Model Number Bruce ... somewhere in his 40's OS Windows 7 Ultimate 32bit SP1 CPU Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz Motherboard INTEL/D975XBX2 Memory 4 GB Graphics Card ATI Radeon HD 2600 Pro Monitor(s) Displays Samsung SyncMaster 914v Screen Resolution 1280 x 1024 Keyboard Standard PS/2 Keyboard Mouse Microsoft PS/2 Mouse PSU Rocketfish 700 W Case G.Skill Gigabyte Chassis Hard Drives 2/500GB each ... ST3500630AS ATA Device.
One is not connected Internet Speed DSL Antivirus Avira Internet Security Browser IE 9 Other Info ATI HDMI Audio |
03 Nov 2010
|
#9 | | Microsoft Windows 7 Home Premium 64-bit 7600 cornwall UK |
thats a popular link jaycee , see post #2 
thank you for finding it though!
Last edited by boohbah; 03 Nov 2010 at 06:13 PM..
Reason: appeared ungrateful :)
| My System Specs | | System Manufacturer/Model Number Hewlett packard/p6512uk OS Microsoft Windows 7 Home Premium 64-bit 7600 CPU IIx4 amd athelon 635 processor Motherboard FOXCONN 2AA9 Memory 2x2gb Graphics Card ati radeon HD 5450 Sound Card (1) Realtek High Definition Audio (2) AMD High Definition Monitor(s) Displays samsung lcd tv 32" Screen Resolution 1360x 768 Keyboard wireless hp Mouse wireless Hp,optical PSU ? Cooling air! Hard Drives (1) WDC WD10 01FAES-60Z2A0 SATA Disk Device (2) Maxtor OneTouch USB Device (3) ST310003 33AS USB Device (4) WD My Book 1111 USB Device Internet Speed 1.10mb/s Antivirus MSE Browser Firefox |
03 Nov 2010
|
#10 | | Windows 7 Ultimate 32bit SP1 |
Man! .... I need some new eyes | My System Specs | | System Manufacturer/Model Number Bruce ... somewhere in his 40's OS Windows 7 Ultimate 32bit SP1 CPU Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz Motherboard INTEL/D975XBX2 Memory 4 GB Graphics Card ATI Radeon HD 2600 Pro Monitor(s) Displays Samsung SyncMaster 914v Screen Resolution 1280 x 1024 Keyboard Standard PS/2 Keyboard Mouse Microsoft PS/2 Mouse PSU Rocketfish 700 W Case G.Skill Gigabyte Chassis Hard Drives 2/500GB each ... ST3500630AS ATA Device.
One is not connected Internet Speed DSL Antivirus Avira Internet Security Browser IE 9 Other Info ATI HDMI Audio Help and support wont load problems? All times are GMT -5. The time now is 08:50 PM. | |