Windows 7: Cannot Open Docs from Windows Explorer

I'll try that and let you know the outcome.

whs, I ran MS Office Diagnostics and it showed no problems.

Norton may be preventing you from opening the Documents. Right click on the Doc, choose to run as Administrator and see if it opens.

You could also 'take ownership' using right click ...
Take Ownership Shortcut

Hmm, too bad. But it was worth a try. Maybe it helps another time.

A while ago, we had a similar problem. The person ended up reinstalling Office 2007 (which is really not a big deal). Just make sure you uninstall the current version with free Revo (advanced option).

Antivirus programs, including NIS, have been know to interfere. Testing is simple. Uninstall, uninstall such things as SpyBot, install MSE, turn on Windows Firewall.

Problem gone?

I'm sorry but I don't see how to do the first step. Are you saying I should right click on the name of the document in Windows Explorer and run as Administrator? I'm confused.

Take 'ownership' if you are the Administrator ... how to do that is in the link I gave you up above.

1. Go to an elevated command prompt, that is,
WIN key | type cmd.exe | right-click on cmd.exe in the list shown | click on Run as administrator
2. type Takeown /F filename and hit Enter where
filename specifies the filename or directory name pattern.
Wildcard "*" can be used to specify the pattern. sharename\filename allowed

Example: take ownership of a file named MyLostfile in your Documents folder
WIN key | type cmd.exe | right-click on cmd.exe in the list shown | click on Run as administrator
Type:
cd /D %userprofile%\Documents and hit Enter
Takeown /f mylostfile and hit Enter

Example: take ownership of drive I and every folder and file therein:
Type: takeown /F I:\ /R
the /R parameter specifies to “recurse”

NOTE:
TAKING OWNERSHIP IS OFTEN NOT SUFFICIENT
IF YOU CAN NOT USE THE FILE, THEN GIVE YOUR SELF FULL PERMISSION.
YOU CAN GIVE YOURSELF FULL PERMISSION WITH EITHER WINDOWS EXPLORER OR THE ICACLS COMMAND.

I resolved the problem. I found a thread on another forum that instructed finding the Winword.exe file and look at its properties and on the Compatibility tab I found that my Compatibility Mode was set to Run this program in compatibility mode for Windows XP (Service Pack 3). I unchecked that and it solved the problem. I can now open my Word docs from Windows Explorer.

Polly,
Many thanks for getting back to us with the solution.

My only nagging question in the back of my mind is how did winword.exe ever get set the wrong way in the first place. That definitely required an action by either an individual or by one of those "wonder" programs.