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Windows 7: Cannot Open Docs from Windows Explorer

07 Nov 2010   #11
PollyH

Windows 7 Ultimate 64 bit
 
 

I'll try that and let you know the outcome.


My System SpecsSystem Spec
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07 Nov 2010   #12
PollyH

Windows 7 Ultimate 64 bit
 
 

whs, I ran MS Office Diagnostics and it showed no problems.
My System SpecsSystem Spec
07 Nov 2010   #13
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Norton may be preventing you from opening the Documents. Right click on the Doc, choose to run as Administrator and see if it opens.

You could also 'take ownership' using right click ...
Take Ownership Shortcut
My System SpecsSystem Spec
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07 Nov 2010   #14
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Hmm, too bad. But it was worth a try. Maybe it helps another time.

A while ago, we had a similar problem. The person ended up reinstalling Office 2007 (which is really not a big deal). Just make sure you uninstall the current version with free Revo (advanced option).
My System SpecsSystem Spec
07 Nov 2010   #15
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Quote   Quote: Originally Posted by PollyH View Post
I have Norton Internet Security and prefer that. Are you saying that I have picked up a virus and that is what is causing my problem?
Antivirus programs, including NIS, have been know to interfere. Testing is simple. Uninstall, uninstall such things as SpyBot, install MSE, turn on Windows Firewall.

Problem gone?
My System SpecsSystem Spec
07 Nov 2010   #16
PollyH

Windows 7 Ultimate 64 bit
 
 

I'm sorry but I don't see how to do the first step. Are you saying I should right click on the name of the document in Windows Explorer and run as Administrator? I'm confused.
My System SpecsSystem Spec
07 Nov 2010   #17
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Take 'ownership' if you are the Administrator ... how to do that is in the link I gave you up above.
My System SpecsSystem Spec
07 Nov 2010   #18
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Quote   Quote: Originally Posted by PollyH View Post
I'm sorry but I don't see how to do the first step. Are you saying I should right click on the name of the document in Windows Explorer and run as Administrator? I'm confused.

TAKEOWN


Make an administrator owner of a file

1. Go to an elevated command prompt, that is,
WIN key | type cmd.exe | right-click on cmd.exe in the list shown | click on Run as administrator
2. type Takeown /F filename and hit Enter where
filename specifies the filename or directory name pattern.
Wildcard "*" can be used to specify the pattern. sharename\filename allowed

Example: take ownership of a file named MyLostfile in your Documents folder
WIN key | type cmd.exe | right-click on cmd.exe in the list shown | click on Run as administrator
Type:
cd /D %userprofile%\Documents and hit Enter
Takeown /f mylostfile and hit Enter

Example: take ownership of drive I and every folder and file therein:
Type: takeown /F I:\ /R
the /R parameter specifies to “recurse”

NOTE:
TAKING OWNERSHIP IS OFTEN NOT SUFFICIENT
IF YOU CAN NOT USE THE FILE, THEN GIVE YOUR SELF FULL PERMISSION.
YOU CAN GIVE YOURSELF FULL PERMISSION WITH EITHER WINDOWS EXPLORER OR THE ICACLS COMMAND.
My System SpecsSystem Spec
07 Nov 2010   #19
PollyH

Windows 7 Ultimate 64 bit
 
 

I resolved the problem. I found a thread on another forum that instructed finding the Winword.exe file and look at its properties and on the Compatibility tab I found that my Compatibility Mode was set to Run this program in compatibility mode for Windows XP (Service Pack 3). I unchecked that and it solved the problem. I can now open my Word docs from Windows Explorer.
My System SpecsSystem Spec
07 Nov 2010   #20
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Polly,
Many thanks for getting back to us with the solution.

My only nagging question in the back of my mind is how did winword.exe ever get set the wrong way in the first place. That definitely required an action by either an individual or by one of those "wonder" programs.
My System SpecsSystem Spec
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 Cannot Open Docs from Windows Explorer




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