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Windows 7: Windows detected a hard disk problem

08 Nov 2010   #1
Dzomlija

Windows 7 Ultimate x64
 
 
Windows detected a hard disk problem

Has anybody seen this error message before:
Windows detected a hard disk problem-image1.jpg

And does anyone know how to determine what the actual failure is, and what to do about it, other than the obvious (Backup the data and replace the drive).

Thing is, the drive still works (I'm currently moving important data off, just to be sure), but the retailer from which I purchased it WILL NOT exchange it under warranty while it still works, even if it is being reported as failing. They're waiting for it to give up completely.

Any suggestions?




My System SpecsSystem Spec
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08 Nov 2010   #2
Orbital Shark

 
 

There are several HDD test apps available but the last time I had this message pop up I was using Vista Ultimate on my Laptop and a few days later my HDD cr*pped out completely. I think the motor burnt out or something as it would click once when turned on then...nothing.
My System SpecsSystem Spec
08 Nov 2010   #3
Orbital Shark

 
 

I would perform the backup (if you have extra storage available) as piece of mind, then when it goes t*ts up you can tell them "told you so".
My System SpecsSystem Spec
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08 Nov 2010   #4
roban

Windows 7 Professional 64bit
 
 

I would run chkdsk /r on the drive. If it's a sector issue it can be repaired. if it's a physical issue it cannot.
My System SpecsSystem Spec
08 Nov 2010   #5
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

This looks like a Seagate hdd. Run Seatools (all the tests) and see what those say. Save a copy of the results, that'll help get it replaced. You can run other generic tests too and save the results. I wouldnt go by windows meassages alone, though it makes sense to backup important data.
My System SpecsSystem Spec
08 Nov 2010   #6
Fayla

Windows 7 Professional 64 Bit SP1
 
 

That's a real calculated business move there. They probably hope that the hard drive will limp along until it goes out of warranty, then they won't have to deal with you anymore and incur no financial loses therein. Personally, I wouldn't buy anything from that retailer again.

Quote   Quote: Originally Posted by Dzomlija View Post
...but the retailer from which I purchased it WILL NOT exchange it under warranty while it still works, even if it is being reported as failing. They're waiting for it to give up completely.
My System SpecsSystem Spec
08 Nov 2010   #7
DeaconFrost

Windows 7 Ultimate x64 SP1
 
 

You are doing the proper first step, which is to back up the data. Then, run some of the OEM diag tools, such as the ones from Western Digital, if it is a Western Digital....etc. Then, if you get any failure codes, and the retailer isn't going to help you with an instant replacement, go right to the maker of the drive. If it was purchased inside of a pre-built computer, then they are your only option.
My System SpecsSystem Spec
08 Nov 2010   #8
Dzomlija

Windows 7 Ultimate x64
 
 

Thanks for all the replies guys. I'll doesnload an run the Seagate utilities a little later, as right now I have an appointment that I need to get to...
My System SpecsSystem Spec
08 Nov 2010   #9
OldMX

Microsoft Windows 10 Professional
 
 

Get the freeware version of HDTune, check the S.M.A.R.T. tab and see whats the error.
My System SpecsSystem Spec
08 Nov 2010   #10
mowerman

W7 64bit 7600 with SP1
 
 

I'd run all of the tests from Seagate and then tell the retailer ,in no uncertain terms, that the next time you need any computer parts you'll be buying them off of the internet.
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 Windows detected a hard disk problem




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