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Windows 7: Explorer.exe hangs on shutdown


10 Nov 2010   #1

windows 7
 
 
Explorer.exe hangs on shutdown

One of the computers in the office where I work hangs when the user shuts down in the evening. The error dialog says there are two processes still running, and the title bar of the dialog says "explorer.exe error". The message in the dialog says something like "The instruction at "0xXXXXXXXX" referenced memory at "0xXXXXXXXX", The memory could not be "written. Click OK to close." There is an OK button and when you click it, the computers finishes it's shutdown with no further hang up. Windows explorer is the stuck process shown. I've done a little research on it and some of the suggestions are to clear the temporary internet files, which I did, but that didn't help and I wonder if they were thinking IE and not the Windows explorer which is different. Any Ideas ?


My System SpecsSystem Spec
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10 Nov 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

My System SpecsSystem Spec
10 Nov 2010   #3

Windows 7 Professional 64 Bit SP1
 
 

So it's a work computer, do you have administrative access for it?

If you do and just want to ignore the reason for the crashes you can add the 'autoendtasks' entry to the registry with a value of 1 (Google it for specifics.) It will automatically close any crashed/hung apps without needing your input to 'OK it', the computer will shut down on its own (at a quicker rate to.)

Quote   Quote: Originally Posted by grizzly View Post
One of the computers in the office where I work hangs when the user shuts down in the evening. The error dialog says there are two processes still running, and the title bar of the dialog says "explorer.exe error". The message in the dialog says something like "The instruction at "0xXXXXXXXX" referenced memory at "0xXXXXXXXX", The memory could not be "written. Click OK to close." There is an OK button and when you click it, the computers finishes it's shutdown with no further hang up. Windows explorer is the stuck process shown. I've done a little research on it and some of the suggestions are to clear the temporary internet files, which I did, but that didn't help and I wonder if they were thinking IE and not the Windows explorer which is different. Any Ideas ?
My System SpecsSystem Spec
.


14 Nov 2010   #4

windows 7
 
 

Thanks richc46 and Rei Tumult for both replies. The user of this machine is in a very busy office and I would prefer not to tie it up trouble shooting too long, so the AutoEndTask registry change would probably be a better solution on this machine. Ill give that a try in the morning and post my results.
UPDATE: I made the registry change on it this morning. The string value AutoEndTasks didn't exist so I created it under HKEY_USERS for everyone using that machine and set the value to 1.
I rebooted and logged on as the user with the problem and it shutdown smoothly but I'll be interested to see how it shuts down this evening after using it all day.
My System SpecsSystem Spec
16 Nov 2010   #5

windows 7
 
 

Well, the computer in question does shut down, but the user still gets a dialog of some kind. The dialog appears and then closes itself after 2 or 3 seconds and the computer will finish shutting down without user intervention. Having that dialog appear is not what I would call a clean shutdown though. It looks like it's referencing a memory address that it can't read, something like a "The instruction at "0xXXXXXXXX" referenced memory at "0xXXXXXXXX", The memory could not be "written". message. with an OK button on it. It doesn't really stay up long enough to read it all before closing itself. Not very clean considering it's a nice new machine.

Is there any easy way to suppress this error message on shutdown ?
My System SpecsSystem Spec
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 Explorer.exe hangs on shutdown




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