computer going back to sign in page when downloading..


  1. rl7
    Posts : 8
    Windows 7 Professional 32 bit
       New #1

    computer going back to sign in page when downloading..


    Hi, I am new to Windows 7 32bit. I am having a problem when I am downloading or trying to back up my data on my harddisk, after 1 or 2 minutes the computer reverts back to my sign in page...and it shows that as being 'locked'....and also a 'Change User'-I have a Guest Account but it is turned off. When I resign in it then goes back to the original page but again cycles back to the sign in page..again and again.
    I only have an Admin account(password protected) and a Guest account I would like to delete but don't know how.
    How do I get this 'unlocked' status off my sign in page(Admin user) and how do I get the computer to stop cycling back to that page whenever I have to perform a task as downloading pictures or backing up my system(which are the only 2 I have encountered SO FAR)..??
    Please help,
    Rob
      My Computer
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  3. RJ12
    Posts : 143
    Windows 7 Home Premium x64
       New #2

    Before it goes to the login screen, does a screensaver or a blank screen and then it goes to the login screen when you move the mouse / press a key. If so, open the start menu and type Change Screensaver. Press enter and then there should be a check box that says "On resume, display logon screen", make sure it is unchecked. Also if you don't want any screensaver (if there is one set), click the drop down box and click "None"


    I Hope I'm understanding the question correctly and am giving you the right answer.
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  4. rl7
    Posts : 8
    Windows 7 Professional 32 bit
    Thread Starter
       New #3

    OK...let me try to describe it better...when I am already signed in and working with things(offline as well as online), the computer will go to a blank screen and then load up my sign in page(which by the way shows as being 'locked', which I have no idea how that happened, or if I should unlock it,although I do not know how to do that also). I only have my Administrator account although the sign in page when it comes back on will show a 'change user' which I tried..and it was still my picture and the same password which worked...even when trying that 'user' it still shuts down every minute or so and then goes back to the sign in page.
    So how do I stop that constant recycle always interrupting what I am doing, although if I am in a process like downloading pics, it will continue during that interruption.
    Is there a setting somewhere on Windows 7 that handles this?
    Would really appreciate your help...let me know if I can supply more info on this..
    Thanks,
    Rob
      My Computer
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  6. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #4

    Welcome Rob
    Unique question
    Run an full anti virus scan
    Download and make a full scan with malwarebytes. Be sure to update it first.

    Possibly the user account is corrupt. Try making a new user account and see if the problem persists.

    You can also try to repair with a sfc command
    SFC /SCANNOW Command - System File Checker

    Go to search and type event viewer. Look for critical errors that happened around the time of your problem

    Finally try with a clean boot to see if the problem persists.
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    Try the new user account last.
      My Computer
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  7. Kari
    Posts : 17,545
    Windows 10 Pro x64 EN-GB
       New #5

    I still believe this is Screen Saver setting. Excatly what OP describes happens if Screen Saver time out is a bit short, and he has chosen "On resume, display logon screen". If the chosen screensaver is blank, it goes just like he tells: like "shut down" (screen goes blank), he moves the mouse or presses a key, and the logon (lock) screen is presented.

    As OP tells, it only happens when he is downloading or backing up. If the computer is then untouched a minute or two so that a too short screensaver timer kicks in, what else could happen if that option is chosen in screen saver properties?

    computer going back to sign in page when downloading..-screen_saver.png

    Kari
      My Computer
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  8. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #6

    Excellent Kari.
      My Computer
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