New
#1
only internet explorer 64 bit works
I have major problems. Compaq laptop CQ61-313US notebook with windows 7. Yesterday I approved one of those shield requests to make a change thinking it was another java update but I honestly didnt read what I was approving. nothing but internet explorer 64 has worked since. at first windows took longer to boot then usual then when I logged into the user account the screen was blank. ctrl alt delete worked to get to the task manager and I was able to manually start windows by starting task explorer.exe. After I got in I discovered all programs stopped working except internet explorere 64 bit. If I click on ie 32 bit the icon spins for a couple seconds and then nothing happens. nothing happens when I try to run it as an administrator either. other strange things is no program will run (example nothing happens when I click yahoo messenger, adaware, etc) another strange problem is I am unable to start a new user account. when I click on new user account nothing happens. I didn't have firefox before this and I downloaded the installer but nothing happens when I click run so it doesn't install. I rebooted a few times and still the blank screen and manually had to start explorer.exe. then I tried system restore. it failed in normal mode. I then booted to safemode and system restore claimed it was successful. this fixed the blank screen problem but I still am not able to get anything to run except ie 64 bit even though I restored to a point before this issue. I have also tried resetting all the internet advanced options to their default. any insight would be appreciated!!!!!