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Windows 7: Consumer IR Device Code 31 problem

20 Nov 2010   #1

Windows 7 Ultimate x32
 
 
Consumer IR Device Code 31 problem

Hello,

I have a problem. Few month ago I restarted computer and after finishing to load Windows my screen came black. I went into safe mode and I saw that my consumer IR device is not working. I reinstalled that driver and nothing. Reinstalled windows and still nothing. The moment I disabled my graphic card driver everything was OK. I could start Windows in normal mode and there was no problem with my consumer IR device. If I enable graphic card driver the screen comes black again and again consumer IR device doesn't work. I though my graphic card is broken so I was keeping it disabled. Another day I tried to enable my graphic card driver and after restarting my windows everything was working. Both consumer IR device and the graphic card.

Yesterday after restarting my computer I got the same problem. I tried to reinstall drivers and Windows but it didn't help. Every time I enable my graphic card the screen in normal mode comes black. I suspect it is something wrong with my hardware and not with a software. Please help me detect where is the problem.

I have a ACER Aspire 5920G laptop
Graphic card NVIDIA GeForce 8600M GS
Intel Core 2 Duo processor (2GHz)
3GB DDR2 RAM
Windows 7 Ultimate x32


My System SpecsSystem Spec
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20 Nov 2010   #2

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Hi slatkus, Welcome to the forums, have a look here Acer Support - Drivers & Support Documents download the drivers for your graphic card and CIR devices
here is a list of error code messages http://support.microsoft.com/kb/310123
My System SpecsSystem Spec
20 Nov 2010   #3

Windows 7 Ultimate x32
 
 

Thanks pebbly but this doesn't help. I reinstalled both drivers and it was still the same. I reinstalled my Windows, installed all the drivers from Acer webpage and the problem is still there. It looks like the problem is not with a driver.
My System SpecsSystem Spec
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20 Nov 2010   #4

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Quote   Quote: Originally Posted by slatkus View Post
Thanks pebbly but this doesn't help. I reinstalled both drivers and it was still the same. I reinstalled my Windows, installed all the drivers from Acer webpage and the problem is still there. It looks like the problem is not with a driver.
slatkus , which graphic card is it in your laptop?
My System SpecsSystem Spec
20 Nov 2010   #5

Windows 7 Ultimate x32
 
 

NVIDIA GeForce 8600M GS. I have that driver downloaded in my computer. I tried to reinstall it again and the problem is still there.
My System SpecsSystem Spec
20 Nov 2010   #6

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Quote   Quote: Originally Posted by slatkus View Post
NVIDIA GeForce 8600M GS. I have that driver downloaded in my computer. I tried to reinstall it again and the problem is still there.
Is the driver from Nvidia or Acer?
My System SpecsSystem Spec
20 Nov 2010   #7

Windows 7 Ultimate x32
 
 

It is from ACER. It is version 8.15.11.8664 (date 8/6/2009). Now I am downloading from NVIDIA webpage. It has new version 260.99 released on 2010/10/25 . I will let you know if this helps as soon as possible.
My System SpecsSystem Spec
20 Nov 2010   #8

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Quote   Quote: Originally Posted by slatkus View Post
It is from ACER. It is version 8.15.11.8664 (date 8/6/2009). Now I am downloading from NVIDIA webpage. It has new version 260.99 released on 2010/10/25 . I will let you know if this helps as soon as possible.
slatkus ,Where ever possible always use the laptop manufacturers drivers for graphic cards they are device specific , but in your case I would go along with using the Nvidia drivers
My System SpecsSystem Spec
20 Nov 2010   #9

Windows 7 Ultimate x32
 
 

Well with a new driver my graphic card works in normal mode but it is not full screen. In the right of my screen there is black area and I can't go on it with my mouse cursor. I tried to change resolution and it got really crazy. I could see nothing but all kind of different color vertical lines. Any suggestion?
My System SpecsSystem Spec
20 Nov 2010   #10

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Quote   Quote: Originally Posted by slatkus View Post
Well with a new driver my graphic card works in normal mode but it is not full screen. In the right of my screen there is black area and I can't go on it with my mouse cursor. I tried to change resolution and it got really crazy. I could see nothing but all kind of different color vertical lines. Any suggestion?
sounds very much like a failing graphic card , this would also have a knock on effect to other related hardware as in causing problems , have a look in the bios and see if you have the opportunity to enable the onboard graphics, the CPU should then be able to take over the graphical processing power until you are able to get a new card sorted out
My System SpecsSystem Spec
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 Consumer IR Device Code 31 problem




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