Windows 7: The properties for this item are not available

Not sure when I lost this facility but lost it I have. In Windows 7, 32 bit, when I go to Computer and then right click on any hard/DVD drive I get the above message - from Desktop. I just can't get any details of any drive. I actually now use Defraggler to find out how full my disks are.



I've scoured the Internet but just can't find any suggestions - apart from Malware which I've checked and re-checked.

Any suggestions will be welcomed.

Simon

Hi Simon and welcome

1- run system file check to repair system files. if this doesnt fix it or if it says could not fix the files

2- use the win 7dvd to run a repair install


Ken J

The sfc didn't come up with anything so I guess I'll try a repair install. Might wait a whiles on that though, it's an inconvenience at the moment but no more.

Simon

I had the same problem. As usual I had to figure this out myself. You are missing registry entries under
HKEY_CLASSES_ROOT. Copy and paste the below into a txt file and change the extension to .reg then
double click and enter it into the registry and this should fix the problem.


Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\Drive\shellex]

[HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers]

[HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\EnhancedStorageShell]
@="{2854F705-3548-414C-A113-93E27C808C85}"

[HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\Sharing]
@="{f81e9010-6ea4-11ce-a7ff-00aa003ca9f6}"

[HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\{078C597B-DCDD-4D0F-AA16-6EE672D1110B}]

[HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\{59099400-57FF-11CE-BD94-0020AF85B590}]
@=""

[HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\{596AB062-B4D2-4215-9F74-E9109B0A8153}]

[HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\{D6791A63-E7E2-4fee-BF52-5DED8E86E9B8}]
"{D6791A63-E7E2-4fee-BF52-5DED8E86E9B8}"="Portable Devices Menu"

[HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\{fbeb8a05-beee-4442-804e-409d6c4515e9}]
@=""

[HKEY_CLASSES_ROOT\Drive\shellex\FolderExtensions]

[HKEY_CLASSES_ROOT\Drive\shellex\FolderExtensions\{fbeb8a05-beee-4442-804e-409d6c4515e9}]
"DriveMask"=dword:00000020

[HKEY_CLASSES_ROOT\Drive\shellex\PropertySheetHandlers]
@="{5F5295E0-429F-1069-A2E2-08002B30309D}"

[HKEY_CLASSES_ROOT\Drive\shellex\PropertySheetHandlers\Sharing]
@="{f81e9010-6ea4-11ce-a7ff-00aa003ca9f6}"

[HKEY_CLASSES_ROOT\Drive\shellex\PropertySheetHandlers\{1f2e5c40-9550-11ce-99d2-00aa006e086c}]

[HKEY_CLASSES_ROOT\Drive\shellex\PropertySheetHandlers\{4a7ded0a-ad25-11d0-98a8-0800361b1103}]

[HKEY_CLASSES_ROOT\Drive\shellex\PropertySheetHandlers\{55B3A0BD-4D28-42fe-8CFB-FA3EDFF969B8}]

[HKEY_CLASSES_ROOT\Drive\shellex\PropertySheetHandlers\{596AB062-B4D2-4215-9F74-E9109B0A8153}]

[HKEY_CLASSES_ROOT\Drive\shellex\PropertySheetHandlers\{5F5295E0-429F-1069-A2E2-08002B30309D}]

[HKEY_CLASSES_ROOT\Drive\shellex\PropertySheetHandlers\{7988B573-EC89-11cf-9C00-00AA00A14F56}]
@=""

[HKEY_CLASSES_ROOT\Drive\shellex\PropertySheetHandlers\{D12267B4-252D-409A-86F9-81BACD3DCBB2}]

[HKEY_CLASSES_ROOT\Drive\shellex\PropertySheetHandlers\{ECCDF543-45CC-11CE-B9BF-0080C87CDBA6}]

[HKEY_CLASSES_ROOT\Drive\shellex\PropertySheetHandlers\{ef43ecfe-2ab9-4632-bf21-58909dd177f0}]
@=""

[HKEY_CLASSES_ROOT\Drive\shellex\PropertySheetHandlers\{fbeb8a05-beee-4442-804e-409d6c4515e9}]
@=""

@ AbeBee you are a genius, I added those keys and it worked perfectly, thanks

Thanks, AbeBee, this solved the issue for me, too. I share your annoyance that nobody from Microsoft can figure any of the support issues out.