USB unplug sound, mouse hangs and sound disappears


  1. zeroberto
    Posts : 6
    Windows 7 x64 Ultimate
       New #1

    USB unplug sound, mouse hangs and sound disappears


    Hi!

    As far as I remember this started to happen few weeks ago, or so. The mouse hangs a second or two, than skips, and after that it works ok for 10-15 minutes. When the mouse hangs there is sometimes a USB plug or unplug sound, but this sound is also hearable sometimes when the mouse doesn't hang. This happens in windows, but also while I play games.
    I can hear this sound also when I plug/unplug the monitor cable to/from the graphic card. Also, this sound occures every time when I replace my graphic card driver with newer one, but only fitst time, right after the windows restart.
    I know I can turn it off in the system sounds, but that's not the solution I'm looking for.

    I checked the cable, and pluged the mouse into another USB port, but that didn't change a thing.

    I even reinstalled Windows, but the same thing happens again.

    Also, sometimes when i turn on the computer I have no sound. In volume mixer the Speaker disappears and I have only SPDIF out (I don't use it). When I reinstall the drivers it works again for few days.
    This happened on my old config, too, but only 2 or 3 times in few years, after the nvidia graphic card update and computer restart.

    You can see the full details about my config in system specs.

    Regards and sorry for my English.
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  3. brianzion
    Posts : 3,612
    Operating System : Windows 7 Home Premium Edition 6.01.7600 SP1 (x64)
       New #2

    hi and welcome :) if its the mouse driver causing problems un-install the driver pull mouse out reboot pc make sure you are connected to internet when desktop is on screen re-plug mouse in and let windows re-install mouse driver:)

    un-install the driver in device manager http://www.petri.co.il/removing-old-...d-windows7.htm
    Attached Thumbnails Attached Thumbnails USB unplug sound, mouse hangs and sound disappears-mouse.png  
    Last edited by brianzion; 02 Dec 2010 at 04:57. Reason: update with screen shot
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  4. gladson1976
    Posts : 1,210
    Windows 7 Ultimate x64 (XP, 98SE, 95, 3.11, DOS 7.10 on VM) + Ubuntu 10.04 LTS Lucid Lynx
       New #3

    Have you tried using another USB mouse ? It could also be a hardware problem in the mouse USB connector.
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  6. brianzion
    Posts : 3,612
    Operating System : Windows 7 Home Premium Edition 6.01.7600 SP1 (x64)
       New #4

    Perform a SFC Scan

    1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow

    2. Type the following command, and then press ENTER:

    sfc /scannow

    A message will appear stating that 'The system scan will begin'. Be patient because the scan may take some time

    3. If any files require a replace SFC will replace them. You may be asked to insert your Windows 7 DVD for this process to continue

    4. If everything is okay you should, after the scan, see the following message "Windows resource protection did not find any integrity violations"

    5. After the scan has completed, close the command prompt window, restart the computer and check.

    more information here How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
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  7. zeroberto
    Posts : 6
    Windows 7 x64 Ultimate
    Thread Starter
       New #5

    Hello again!

    In last two days I was trying what you suggested. But nothing helps.

    I did the SFC Scan but it is ok:
    Windows Resource Protection did not find any integrity violations.

    Then i tried to delete and reinstall the mouse and the sound driver, but no go.

    Unfortunately I have no other mouse to try.

    Also, I noticed that in the Volume Mixer the settings are reseted to their default values every time when this unplug sound happens.
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  8. brianzion
    Posts : 3,612
    Operating System : Windows 7 Home Premium Edition 6.01.7600 SP1 (x64)
       New #6

    sounds like a faulty mouse get a new one and try or find a friend that you could use one from? update the usb drivers in device manager

    go to the graphics card driver in device manager uninstall the driver, turn pc off take the card out , refit the card, reboot and let windows install card driver (make sure you are connected to the internet) see how that works.
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  10. zeroberto
    Posts : 6
    Windows 7 x64 Ultimate
    Thread Starter
       New #7

    Reinserting the graphic card and reinstalling the drivers didn't help. Cannot update the USB drivers, it says they are up to date already.
    But I found the USB-PS/2 adapter that I got with the mouse. Now with it there is no problem for almost a day. Except that the tilt buttons don't work this way.
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  11. brianzion
    Posts : 3,612
    Operating System : Windows 7 Home Premium Edition 6.01.7600 SP1 (x64)
       New #8

    buy a new mouse and keep the thread posted with your results
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  12. zeroberto
    Posts : 6
    Windows 7 x64 Ultimate
    Thread Starter
       New #9

    It was the NVIDIA HD Audio driver.

    After intensive googling i found this thread:
    Q's: GeForce 460 with HDMI Audio Out - NVIDIA Forums - Page 2
    The guy has the same graphic and sound card and has the same problem.

    Since I uninstalled the HD driver, no more sound disappearing and mouse freezing. The mouse is not faulty, after all.

    Anyway, thanks guys for help!
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  13. brianzion
    Posts : 3,612
    Operating System : Windows 7 Home Premium Edition 6.01.7600 SP1 (x64)
       New #10

    great news for you :) a conflict with software thanks for sharing hope this will help others with same problem good research :)
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