How to search for a .sol file

Let me try to explain in simpler terms. Perhaps my comments were too harsh, but forgive me for being frustrated. When you do support for this long...it's easy to get frustrated.

If I don't know how to change my air filter or spark plugs...would it make sense for me to go on a rant to BMW about how much their cars suck? Is it their fault? No, not at all. Fault isn't a variable. I just need to learn how to do something, that's all.

What frustrated me wasn't that you didn't know about the proper switches....it's that you (as is the typical pattern) decided to throw logic and common sense out the Windows and start blaming Microsoft. There are plenty of things to ding Microsoft for....but this is not one of them.

So if I was too harsh, I apologize. My patience has been wearing thin lately. That happens when you get midnight phone calls from a user who can't figure out how to shut their laptop down. Yes...that's a true story.

DeaconFrost said:

Monsoon said:

Being rude? No.
But you are most certainly being intellectually dishonest.

Let's go take a live poll somewhere, anywhere, where we ask the consumer to search for a .sol file on a windows 7 machine.

If more than 10% of the people have any clue whatsoever about how to find those files, you win.

If less than that, I win.

I would bet all my future wages that it wouldn't even be close to 10%.

What does that tell you? Maybe you're the one who should be banned for being so pretentious.

This is not everyday stuff. This is vastly over the head of the average consumer.

Those of us who even know to log onto a site like this are the ones who wind up fixing everything for friends and family, and all because of the arrogance of programmers who see the world through the same glasses you do.

I could spend the time tearing apart so many of your comments, but what good would that do? You've already made up your mind to blame the programmers for your lack of understanding. As I said...this is a basic part of Windows...has been since the days BEFORE Windows. Nothing's new here, except the fact that the Search feature is now brought right in front of your face, simplifying the entire process.

Pretentious? No....realistic? Yes. My user base is the least tech savvy around, consisting mostly of women over the age of 50. No, that's not a sexist comment...it is realistic. They despise technology, and fight me every step of the way through any upgrade. Yet they mostly understood this.....or had the capacity to do a quick ten second Google search for the answer.

I've been doing some level of support for 15 years now, and I'd take the bet about 10% understanding or having the ability to quickly figure it out themselves.

If you think I'm being rude and pretentious, so be it...but let me explain. Take a wild guess how many threads we've had recently with the OP firing right off the bat at Microsoft for how bad their search feature is...only to later realize they just didn't know something basic. Do you realize some of those people didn't even know they now have a search box in EACH and EVERY Explorer Window??? It gets old real quick. It's snowing...blame Microsoft. I lost my job....blame Microsoft. McNabb was just benched by the Redskins...blame Microsoft. A teenage girl is pregnant.....blame Microsoft. Gets old quick.

Let's drop the attitude...admit you didn't know something but now you do....and move on from it. Learn from it...and learn that not everything is Microsoft's fault.

Yes, I learned something rather simple. All by simply logging onto this site. A fact which you refuse to acknowledge the vast majority of the public will never do.

The fact that you think it is acceptable for the world's leading operating system to require that, puts you squarely in the camp I suggested earlier. And that's the software engineers who don't have a clue about the regular user.

But nevermind our disagreement on that point. Let's take this to another point of fact.

Microsoft will now find themselves in the position of fielding unnecessary tech support contacts either via email, live support, or phone calls, all because some software engineer decided there was no need to acknowledge something as basic as a "." at the start of a search query.
But i'm sure you don't mind that at all, after all, microsoft has deep pockets and they can afford to enlighten the other 90% of the inferior thinkers of the population.
On an issue like this it will probably only amount to a tiny fraction of a percentage of tech support. So why worry, right?

DeaconFrost said:

Let me try to explain in simpler terms. Perhaps my comments were too harsh, but forgive me for being frustrated. When you do support for this long...it's easy to get frustrated.

If I don't know how to change my air filter or spark plugs...would it make sense for me to go on a rant to BMW about how much their cars suck? Is it their fault? No, not at all. Fault isn't a variable. I just need to learn how to do something, that's all.

What frustrated me wasn't that you didn't know about the proper switches....it's that you (as is the typical pattern) decided to throw logic and common sense out the Windows and start blaming Microsoft. There are plenty of things to ding Microsoft for....but this is not one of them.

So if I was too harsh, I apologize. My patience has been wearing thin lately. That happens when you get midnight phone calls from a user who can't figure out how to shut their laptop down. Yes...that's a true story.

That's a complete non sequitur.

A more accurate example would be for bmw to go from a vehicle that John Doe can walk up to and drive first time out of the box, to one that requires certification to operate.

And yes, that would upset the majority of bmw owners.

A computer hardly requires a certificate to operate. Do you have any experience with OSX or Linux? If you are still hung up on the "impression" that the Search is hard to use, spend some time with those two OSes and get back to me on what's the easiest to use.

Let's take a look at some of your other points. Microsoft has had these search syntaxes for two decades now. This is nothing new. The VAST majority of Microsoft's user bases are familiar with it, so can you imagin the outcry if it was changed? Can you imagine the outcry if CTRL+C was changed to CTRL+Q or something different? Just because you didn't know it, doesn't mean Microsoft is at fault.

Lastly, no one in their right mind goes to Microsoft for support, unless you are an Enterprise customer with a support contract. That's why people Google for info, or come to a forum like this...where, as I said before, you could have simply asked about the proper syntax, rather than go on a wild, baseless rant directed at Microsoft.

This is a common point of knowledge for Windows users. I say that to be factual, not as an insult. You are following a very common pattern by directing anger towaards Microsoft to cover up something you didn't know. It's called deflection in psychology. Again, it isn't that you didn't know this that's the issue...it's that you still, for some unknown reason, blame Microsoft.

Seriously...spend some time with those other two OSes. I use two Linux machines, and maintain three OSX systems in my office. If you really think Microsoft is making Windows 7 hard to use....you will be blown away.

DeaconFrost said:

James Colbert said:

Again, I have a much greater respect for Search now. But surely you don't expect that the masses will comprehend the intricacies of search when often, just operating their computer is a challenge?

I agree completely with everything you said, with the exception of one point.

We are talking about the readers of this forum...a Windows 7 Enthusiasts Forum. We aren't talk about a group of people standing in line at Best Buy purchasing a computer for their kids of grandkids. The level of knowledge and understanding the readers of this forum have are FAR above the general populous.

Deacon,
I understand your frustrations (stated in earlier posts) regarding those who automatically bash MS re; search, but I also understand that tendancy, given that many may not have the tech-inclination that others of us possess. In essence, those who have abilities other than tech are simply left out as far as an effective, simple win search is concerned. I understand the propensity to blame MS for that oversight. I also understand that Win7 search is a work in progress, and that MS will likely rectify the issue. And one more thing I understand...the frustrating dynamic of having to repeatedly address what, to you, seems simple.

I do, repectfully, disagree with your general assertion regarding the level of knowledge of those visiting or frequenting this forum. There are many members here who have a great deal of knowledge, and from whom I have learned (and will continue to learn) much. However, there are also many who do not possess or have yet to aqcuire the skills necessary to have the understanding you possess.

It seems to me that one of this site's primary purposes is to help those less knowledgeable than ourselves. The rep system (reward for providing good help), the tutorials, all are aspects of help for those lacking skills. I.E., how many advanced users here need a tut for System Restore, or Moving User Folders?

I think it beneficial to our mental well being to accept that there will be many issues, rants and questions regarding, amongst other things, Win 7 Search. :)

Highest regards,
James

I understand what you are saying, James. But again, my issue isn't that someone didn't know this syntax or command....my frustrations are with the fact it's always Microsoft's fault. People toss common sense aside, and rather than do any reading or seeking of help, they just turn to the blame game. It's always Microsoft's fault for trying to screw the consumers. What is Microsoft thinking!?!?!

Truth of the matter is, Microsoft is the platform of choice because it IS the easiest to use. When Microsoft releases a new product, they have to consider the billions of users as a whole. You can't make an OS that everyone will love everything about. It's simply not possible. If Microsoft felt that keeping search syntax the same as it is has been all along to keep in what the majority of users are used to...why is that a bad thing? Just think of how much public outcry they'd face if they changed around some of the simple, basic commands we're all used to.

For example, what if they reversed the left-click and the right-click? What if several of the keyboard shortcuts were changed? Point is, Microsoft is not to blame for somehow making Windows 7 Search "hard to use". One person may feel that way because that one person didn't know how to use it in the first place....but that doesn't mean Microsoft is somehow at fault.

Yes, I understand computing issues are frustrating. No on in corporate IT would disagree with that. But how productive is it to skip over solutions and learning opportunities so you can go on ranting and raving about how a company and their products suck? That's the point I'm trying to make...that too many people jump to the anger side, rather than get excited about a learning opportunity.

Kari said:

If this is difficult to learn, then IMO the problem is more in users learning capacity than in Windows.

Kari

Or perhaps better put (and certainly less attacking), user's abilities. Within our human limits, it's impossible to understand everything, yet I'm certain that the standard you set is not one you apply to yourself in those areas in which you are deficient.

The point being that expecting all others to fully and easily grasp what you consider to be a simple matter is not a problem with everyone else, but a problem with your expectations.

With a little studying, is AQS that difficult? I don't think so. My mother certainly would, yet she is quite an intelligent woman. Absolutely no discernible learning disabilities.

Also, believing that there won't be those who don't understand and who won't rant and rave against MS is futile. Evidence has shown that there will be. And there will continue to be. Perhaps the most helpful (and least frustrating) thing to do would be to simply post a link to Dzomlija's tutorial:

( Windows Search - Configure and Use )

If they don't get it with the supplication of this and other links, then 'set them free' (and yourself in the process...)


James

For what it's worth, I have learned the new search syntax in Win 7 but I still would prefer the search interface that was in XP. And I do know a lot about computers.

If MS could come up with a simple GUI like they had in XP with the drop-down options for file types, locations, dates, size, contents, etc., it would be much simpler for all.

Don't flame me, I'm rather knowledgeable about the workings of Win 7, among other MS softwares; the above is my respectful, educated opinion regarding the new search methods implemented in Win 7.

No matter how one feels about Win 7 search, it should be noted that questions pertaining to it are among the most common issues presented here. There is a reason for that.