System Repair and Safe Mode won't work.

icecoldj91 · 17 Dec 2010

Hi, my laptop starts up as the "windows did not shut down properly" screen where I can start windows normal to do repair. When I start windows normally it sends me to the repair screen. And when I select system repair it just freezes at a light blue and geen screen and the only thing showing is my cursor. Ive tried to run the system in safe mode but it freezes at classpnp.sys, and eventually sends me back to the repair screen that is frozen. I don't believe I have my windows 7 installation disk for my laptop so that is out of the equation.

My brother was using my computer and said it was updating when this happened so Im not sure what caused all this.

Thanks.

Carl Lawrence · 17 Dec 2010

Sounds like Windows has corrupted and needs reinstalling.

icecoldj91 · 17 Dec 2010

Im fine with reinstalling except I don't know how to reinstall without getting into safe mode.

pebbly · 17 Dec 2010

Here you go icecoldj91 Repair Install

icecoldj91 · 17 Dec 2010

pebbly said:

Here you go icecoldj91 Repair Install

Thanks but I don't believe I have a windows 7 installer CD. Either lost somewhere or didn't come with my laptop. I supposed I could try to find one somewhere.

Hopalong X · 17 Dec 2010

Good idea.
You will need same version as yours. I see you are using Win 7 32bit so you need Pro/Home/Ultimate which ever yours is.

If you can borrow one enter YOUR numbers per the picture below...
..and make sure you do 13 in the quote box. You will activate later after the repair.

13. Uncheck the Automatically activate Windows when I'm online box unchecked, then click on the Next button. (See screenshot below)
NOTE: You can activate Windows 7 later after you make sure it is running properly. (See step 20 below)
If you chose to automatically activate Windows online when you set up your computer, automatic activation begins trying to activate your copy of Windows three days after you log on for the first time.

icecoldj91 · 17 Dec 2010

Where will the product key be if windows 7 was already pre installed on my laptop when I bought it? There arent any stickers on my laptop and of course I can't get into windows to retrieve it.

Hopalong X said:

Good idea.
You will need same version as yours. I see you are using Win 7 32bit so you need Pro/Home/Ultimate which ever yours is.

If you can borrow one enter YOUR numbers per the picture below...
..and make sure you do 13 in the quote box. You will activate later after the repair.

13. Uncheck the Automatically activate Windows when I'm online box unchecked, then click on the Next button. (See screenshot below)
NOTE: You can activate Windows 7 later after you make sure it is running properly. (See step 20 below)
If you chose to automatically activate Windows online when you set up your computer, automatic activation begins trying to activate your copy of Windows three days after you log on for the first time.

Hopalong X · 17 Dec 2010

On a tag on the bottom of the PC or in the battery compartment with some brands.

It will say COA and will have 25 digits. May also say Product Key.

There is also software and ways to get it from the PC but it won't boot sooo...???? That won't help.

Also if it is a laptop it should have a recovery partion.

I need the brand of the laptop to find the recovery partition key used on it. Look in your owners manual or go to the web site for your laptop. Download manual it will tell you how to access and use the recovery partiton.
Usually after bios but before Windows you hit one of the "F" keys but it varies by brand.
This will restore to original as you bought it state so you will lose all your personel files and pics.

If you can't find a disk to repair and/or find the COA it is the only option left.

icecoldj91 · 17 Dec 2010

Ah thanks. I think I see it in the battery compartment. Also my laptop is a Dell. Im not too familiar with partitions but I hear the word being thrown around alot.

Hopalong X · 17 Dec 2010

Okay you have to decide if you want to try the recovery.
That loses all personal info back to as you brought it home.
If you can't find a disk you will have to do it whether you want or not.

1- Find a Win 7 32bit disk with the EXACT version Home/Pro/Ultimate since you found the COA.

2- Recovery from the recovery partition. Get the manual on line if you don't have it and it will tell you step by step for your Dell.

Mike