It looks like the file may have become corrupt. There are 2 things you could try
1, Repair Install
2, click the start orb and type CMD, when it comes up right-click it & select 'run as administrator'. Once CMD is open, type sfc /scannow. This will do a complete system file integrity check which will located damaged/corrupt files & replace them with backups of the original.
You have a "backdoor Trojan" .... you should probably reinstall the OS and using a known clean computer, not the infected one, change all your passwords
Otherwise sort of saying, his DL version was HACKED when he got it. If that is so the SFC /scannow will not fix it.. since it uses the BAD DVD to correct.
That could be it Snuffy, but it's hard to know for sure.
If Windows 7 was downloaded from the MS site, the DVD is probably okay.
If it was copied to and installed from a flash drive, the flash drive could have been infected.
System Manufacturer/Model Number Bruce ... somewhere in his 40's OS Windows 7 Ultimate 32bit SP1 CPU Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz Motherboard INTEL/D975XBX2 Memory 4 GB Graphics Card ATI Radeon HD 2600 Pro Monitor(s) Displays Samsung SyncMaster 914v Screen Resolution 1280 x 1024
Keyboard Standard PS/2 Keyboard Mouse Microsoft PS/2 Mouse PSU Rocketfish 700 W Case G.Skill Gigabyte Chassis Hard Drives 2/500GB each ... ST3500630AS ATA Device.
One is not connected Internet Speed DSL Antivirus Avira Internet Security Browser IE 9 Other Info ATI HDMI Audio
You have a "backdoor Trojan" .... you should probably reinstall the OS and using a known clean computer, not the infected one, change all your passwords
System Manufacturer/Model Number Bruce ... somewhere in his 40's OS Windows 7 Ultimate 32bit SP1 CPU Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz Motherboard INTEL/D975XBX2 Memory 4 GB Graphics Card ATI Radeon HD 2600 Pro Monitor(s) Displays Samsung SyncMaster 914v Screen Resolution 1280 x 1024
Keyboard Standard PS/2 Keyboard Mouse Microsoft PS/2 Mouse PSU Rocketfish 700 W Case G.Skill Gigabyte Chassis Hard Drives 2/500GB each ... ST3500630AS ATA Device.
One is not connected Internet Speed DSL Antivirus Avira Internet Security Browser IE 9 Other Info ATI HDMI Audio
System Manufacturer/Model Number Bruce ... somewhere in his 40's OS Windows 7 Ultimate 32bit SP1 CPU Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz Motherboard INTEL/D975XBX2 Memory 4 GB Graphics Card ATI Radeon HD 2600 Pro Monitor(s) Displays Samsung SyncMaster 914v Screen Resolution 1280 x 1024
Keyboard Standard PS/2 Keyboard Mouse Microsoft PS/2 Mouse PSU Rocketfish 700 W Case G.Skill Gigabyte Chassis Hard Drives 2/500GB each ... ST3500630AS ATA Device.
One is not connected Internet Speed DSL Antivirus Avira Internet Security Browser IE 9 Other Info ATI HDMI Audio
first of all, thanks everyone for their help. none of those things you listed helped and i tried them already. could someone elses srvcli.dll help? if it could, can somebody upload it?