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Windows 7: Problem with HP ProtectTools

03 Feb 2011   #1

Windows 7 Professional x64
 
 
Problem with HP ProtectTools

When I try to set a password for new account, I always get "password does not meet the password policy requirements" error. Password Policy is disabled, of course.

Prime suspect is HP ProtectTools Security Manager but I cannot remove it because uninstall throws Error 1001.

My colleague has identical system (hardware + software) with the exception of not using HP ProtectTools (he probably removed it immediatelly after starting up his new system several months ago) and has no problems of this kind.

My System SpecsSystem Spec
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03 Feb 2011   #2

Windows 7 Ultimate x64
 
 

My System SpecsSystem Spec
03 Feb 2011   #3

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

HP Protecttools is a tough cookie to uninstall. There are numerous hp threads devoted to that subject. Unless you have the stamina to go through them, I suggest you consider a clean install.
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03 Feb 2011   #4

Windows 7 Professional x64
 
 

Could you post links to some of those hp threads? What I've seen so far only suggested to uninstall some other ProtectTools components before attempting to uninstall the main Security Manager and I've tried that but to no avail.
My System SpecsSystem Spec
04 Feb 2011   #5

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Quote   Quote: Originally Posted by slowtrain View Post
Could you post links to some of those hp threads? What I've seen so far only suggested to uninstall some other ProtectTools components before attempting to uninstall the main Security Manager and I've tried that but to no avail.
Me too. But see this thread, it talks about disabling an associated service.

Removing HP ProtectTools? - HP Support Forum

But, unless you use any of this stuff, I would try and uninstall. Try doing so in safe mode, but for that you may need a little tweak first.

SafeMSI.exe - Start Windows Installer Service in Safe Mode | Technibble

If that doesnt work, as I said you can do a clean install if you can lay your hands on a Windows 7 install dvd, using the sticker key to activate.
My System SpecsSystem Spec
04 Feb 2011   #6

Windows 7 Professional x64
 
 

Tried it - no luck. Looks like busy weekend reinstalling everything.
My System SpecsSystem Spec
04 Feb 2011   #7
Microsoft MVP

 

When a program will not uninstall correctly, it's best to reinstall it to then try uninstalling it. To install an HP utilitiy you may need to extract it from Recovery Disks using this method: HP 3rd Party Software After Clean Win 7 Install

Once reinstalled try uninstalling using Revo Uninstaller:
http://www.guidingtech.com/457/revo-uninstaller/

If this fails, clean reinstall with your version Windows 7 installation DVD using Product Key on COA sticker. Here are tips to get a purrfect factory OEM reinstall: re-install windows 7

If you cannot borrow or otherwise find a Windows 7 installation DVD or unlock another version one as given in tips above and must reinstall the HP factory bloatware and useless utilities using Recovery Disks, here are tips to clean up bloatware: HP laptop has used up all four primary partitions
My System SpecsSystem Spec
04 Feb 2011   #8

Windows 7 Professional x64
 
 

First I tried to repair the installation and it worked ok but uninstall kept throwing Error 1001. Then I downloaded the latest version of HP ProtectTools Security Manager and tried to install it but it failed since it needed to uninstall the currently installed version (again, Error 1001).

I'll try with Revo Uninstaller. Thanks for the info...
My System SpecsSystem Spec
04 Feb 2011   #9
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Look in services.msc and see if this security manager is set to 'automatic'. Right click and choose properties, set to disabled and stop the service.

It may be easer to uninstall, if it's not running.
My System SpecsSystem Spec
04 Feb 2011   #10

Windows 7 Professional x64
 
 

Revo Uninstaller didn't help. I did the clean install and skipped on installing HP ProtectTools Security Manager and now I can create other accounts with no problem.

Once I'm completely done with bringing computer up-to-date with all the software necessary for my work, I'll create a system image and then install the latest version of HP ProtectTools Security Manager just to see if it causes the same problems as the older one.
My System SpecsSystem Spec
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 Problem with HP ProtectTools




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