Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Problem with HP ProtectTools

03 Feb 2011   #1
slowtrain

Windows 7 Professional x64
 
 
Problem with HP ProtectTools

When I try to set a password for new account, I always get "password does not meet the password policy requirements" error. Password Policy is disabled, of course.

Prime suspect is HP ProtectTools Security Manager but I cannot remove it because uninstall throws Error 1001.

My colleague has identical system (hardware + software) with the exception of not using HP ProtectTools (he probably removed it immediatelly after starting up his new system several months ago) and has no problems of this kind.


My System SpecsSystem Spec
.

03 Feb 2011   #2
bobtran

Windows 7 Ultimate x64
 
 

My System SpecsSystem Spec
03 Feb 2011   #3
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

HP Protecttools is a tough cookie to uninstall. There are numerous hp threads devoted to that subject. Unless you have the stamina to go through them, I suggest you consider a clean install.
My System SpecsSystem Spec
.


03 Feb 2011   #4
slowtrain

Windows 7 Professional x64
 
 

Could you post links to some of those hp threads? What I've seen so far only suggested to uninstall some other ProtectTools components before attempting to uninstall the main Security Manager and I've tried that but to no avail.
My System SpecsSystem Spec
04 Feb 2011   #5
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Quote   Quote: Originally Posted by slowtrain View Post
Could you post links to some of those hp threads? What I've seen so far only suggested to uninstall some other ProtectTools components before attempting to uninstall the main Security Manager and I've tried that but to no avail.
Me too. But see this thread, it talks about disabling an associated service.

Removing HP ProtectTools? - HP Support Forum

But, unless you use any of this stuff, I would try and uninstall. Try doing so in safe mode, but for that you may need a little tweak first.

SafeMSI.exe - Start Windows Installer Service in Safe Mode | Technibble

If that doesnt work, as I said you can do a clean install if you can lay your hands on a win7 install dvd, using the sticker key to activate.
My System SpecsSystem Spec
04 Feb 2011   #6
slowtrain

Windows 7 Professional x64
 
 

Tried it - no luck. Looks like busy weekend reinstalling everything.
My System SpecsSystem Spec
04 Feb 2011   #7
gregrocker
Microsoft MVP

 
 

When a program will not uninstall correctly, it's best to reinstall it to then try uninstalling it. To install an HP utilitiy you may need to extract it from Recovery Disks using this method: http://www.sevenforums.com/installat...tml#post488270

Once reinstalled try uninstalling using Revo Uninstaller:
http://www.guidingtech.com/457/revo-uninstaller/

If this fails, clean reinstall with your version Win7 installation DVD using Product Key on COA sticker. Here are tips to get a purrfect factory OEM reinstall: re-install windows 7

If you cannot borrow or otherwise find a Win7 installation DVD or unlock another version one as given in tips above and must reinstall the HP factory bloatware and useless utilities using Recovery Disks, here are tips to clean up bloatware: HP laptop has used up all four primary partitions
My System SpecsSystem Spec
04 Feb 2011   #8
slowtrain

Windows 7 Professional x64
 
 

First I tried to repair the installation and it worked ok but uninstall kept throwing Error 1001. Then I downloaded the latest version of HP ProtectTools Security Manager and tried to install it but it failed since it needed to uninstall the currently installed version (again, Error 1001).

I'll try with Revo Uninstaller. Thanks for the info...
My System SpecsSystem Spec
04 Feb 2011   #9
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Look in services.msc and see if this security manager is set to 'automatic'. Right click and choose properties, set to disabled and stop the service.

It may be easer to uninstall, if it's not running.
My System SpecsSystem Spec
04 Feb 2011   #10
slowtrain

Windows 7 Professional x64
 
 

Revo Uninstaller didn't help. I did the clean install and skipped on installing HP ProtectTools Security Manager and now I can create other accounts with no problem.

Once I'm completely done with bringing computer up-to-date with all the software necessary for my work, I'll create a system image and then install the latest version of HP ProtectTools Security Manager just to see if it causes the same problems as the older one.
My System SpecsSystem Spec
Reply

 Problem with HP ProtectTools




Thread Tools





Similar help and support threads
Thread Forum
Computer is crashing.Problem signature: Problem Event Name: BlueScreen
Hi, My computer, Dell optiplex 760 Windows 7 Professional 32-bit, is crashing. The crashes often happen when i'm playing this game, League of legends, but it also crashes at random points while on a social media or gaming websites. How to fix? Help please.
BSOD Help and Support
HP ProtectTools Remove users
Win 7 professional 64 bit HP Prrotect Tools shows logon buttons for old (not active) user accounts. The old user accounts have been used in a former installation af windows, but have "survived" a reinstallation. Furthermore these old accounts are not shown in the HP Prrotect Tools...
Software
Blurry Text problem, EDID and registry editing problem on an AMD card.
EDIT:I have found a solution, using a DVI to HDMI cable on an amd card will fix this problem, this thread can now die, hopefully someone else will find it if they have this problem. Basically, i know what the problem is, but not how to rectify it. My tv (Sceptre X235BV-FHD, a rebranded sony...
Graphic Cards
problem event name startup repair offline - slightly different problem
Hi, Hoping somebody can help with this problem which despite trawling through these very helpful forums & tutorials, I have been unable to resolve. I have tried to include all the information possible although I am relatively new to this field so my terminology is probably not completely...
General Discussion
hp ProtectTools security manager startup disables keyboard on exit
Not really sure if this warrants a thread, but I've just run across a nasty bug in hp ProtectTools that is preventing me from entering my BitLocker PIN at startup. I made the mistake of enabling the POST behavior that asks for password/fingerprint when I start my computer. I say mistake because now...
System Security
Problem Reports and Solutions - Change Problem Reporting Settings
How to Change "Problem Reporting Settings" in Windows 7 and Windows 8 Sending problem reports to Microsoft helps Windows 7 and Windows 8 to check and identify problems and notify you about any found solutions. This tutorial will show you how to change the Problem Reporting Settings in...
Tutorials

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 12:14.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App