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Windows 7: Need help ASAP

13 Feb 2011   #1
jessejw

Windows 7 Home Premium 32bit
 
 
Need help ASAP

Ok well my windows explorer keeps crashing then it restarts and crashes again it just started to happen so i just ended it and started a new task with firefox to post here!
Please help ASAP thanks!


My System SpecsSystem Spec
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13 Feb 2011   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

sounds viral, especially if it just popped up out of nowhere, something is killing the process and barring you having done something very recently to a system file or the registry. Virus is about the only thought I have.
Safe boot with MBAM time I think.
My System SpecsSystem Spec
13 Feb 2011   #3
gregrocker

 

Which means install, update and run a Full scan: Malwarebytes

Study the Event Viewer>Custom>Admin view for repeat errors to google text and ID# for resolution. Check also the Performance log on Advanced Tools page accessed by clicking your WEI score link at Computer>Properties. Check for cued issues at top of Tools page, Generate A System Health Report.

Type "Solutions" in Start Search box to see if any have been sent for Problems reported or not. Always report problems when asked as Windows 7 is interactive this way.

Test your hardware by running memtest86 CD for 5-6 passes or overnight: RAM - Test with Memtest86+ then test the HD using maker's diag/repair full CD scan: Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp..

Check temps for overheating by installing SpeedFan, blow dust out of the case using canned air, check all connections carefully avoiding static discharge to components by touching case first, reseat RAM.

Try a Clean Boot Procedure to learn what programs are running unseen which can be causing problems. Turn off all Startup items except AV and gadgets: Startup Programs - Change

Some of these steps suggested for cleaning up or clean reinstalling a factory bloatware install might help.

Run SFC /SCANNOW Command - System File Checker to repair any damaged or corrupt OS files.

As a last resort before reinstall try a Repair Install which can fix most problems as it reinstalls the OS while keeping all programs, files and settings in place.

Tips for a clean reinstall, which is actually better than getting a new computer with today's bloated factory pre-installs.
My System SpecsSystem Spec
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13 Feb 2011   #4
jessejw

Windows 7 Home Premium 32bit
 
 

Quote   Quote: Originally Posted by Maguscreed View Post
sounds viral, especially if it just popped up out of nowhere, something is killing the process and barring you having done something very recently to a system file or the registry. Virus is about the only thought I have.
Safe boot with MBAM time I think.
Quote   Quote: Originally Posted by gregrocker View Post
Which means install, update and run a Full scan: Malwarebytes

Study the Event Viewer>Custom>Admin view for repeat errors to google text and ID# for resolution. Check also the Performance log on Advanced Tools page accessed by clicking your WEI score link at Computer>Properties. Check for cued issues at top of Tools page, Generate A System Health Report.

Type "Solutions" in Start Search box to see if any have been sent for Problems reported or not. Always report problems when asked as Windows 7 is interactive this way.

Test your hardware by running memtest86 CD for 5-6 passes or overnight: RAM - Test with Memtest86+ then test the HD using maker's diag/repair full CD scan: Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp..

Check temps for overheating by installing SpeedFan, blow dust out of the case using canned air, check all connections carefully avoiding static discharge to components by touching case first, reseat RAM.

Try a Clean Boot Procedure to learn what programs are running unseen which can be causing problems. Turn off all Startup items except AV and gadgets: Startup Programs - Change

Some of these steps suggested for cleaning up or clean reinstalling a factory bloatware install might help.

Run SFC /SCANNOW Command - System File Checker to repair any damaged or corrupt OS files.

As a last resort before reinstall try a Repair Install which can fix most problems as it reinstalls the OS while keeping all programs, files and settings in place.

Tips for a clean reinstall, which is actually better than getting a new computer with today's bloated factory pre-installs.
So far so good I ran a system check with the repair disc and had no problems it said. It started up and had the same issue so I remembered I just deleted some fonts and moved some files to desktop so I deleted the files and then it topped. Maybe it was a corrupted file?

Edit--
Still going to run a full scan and ill post back if anything shows up!



one more scan going with malwarebytes
My System SpecsSystem Spec
13 Feb 2011   #5
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

First and most obvious in a situation like this is what you just changed.
Which is why I included this bit in my first post " something is killing the process and barring you having done something very recently to a system file or the registry."
My System SpecsSystem Spec
13 Feb 2011   #6
James Colbert

 
 

Quote:
and crashes again it just started to happen so i just ended it and started a new task with firefox to post here!
It sounds as though you are referring to Internet Explorer (not Windows Explorer). If your issue is with IE, try running without addons:

James

Need help ASAP-ie-no-addons.jpg


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