Which printer are you using ? Typically now, they provide a USB cable and wireless. I would recommend connecting both manually, rather than using the set-up by the manufacturer. You want to set up wireless from PC to printer/scanner/copier. Not to your Home Router, which is what typically is the set-up option by the printer manufacturer. Next, you will want to set up the USB Connecting cable provided to your printer by going to the Control Panel in Windows 7 and add printer. I had the exact same experiences as you and your wife. I even deleted the printer, as you did. At that point, I set up wireless with PIN to my PC by pressing PIN on the printer set-up and entering the PIN. Then, I set up Control Panel on my PC Windows 7 for USB Connection. At that point, only, did I then reload the DVD to the reader and clicked set-up. It re-installed then what it needed and everything finally worked.
But, I have a question about Windows FAX and Scan ? Please.
I would like to have the call answered by a main menu greeting with Options, Press 1 for this and 2 for that. And, I would like Windows FAX and Scan to recognize CNG of an in-coming FAX and route the call then to the Windows FAX and Scan Software.
Windows FAX and Scan works great. I just want to front-end it with answering machine functionality with a greeting and determine itself if it is a FAX or a Voice Call, which then should go to the Main Greeting - not missed FAX call - could not answer.