Help window keeps opening...


  1. Posts : 2
    win 7 Pro 64bit
       #1

    Help window keeps opening...


    After the last automatic upgrade/downlaod I have been experiencing an annoying and extremely frustrating recurring problem. Whenever I use a windows program - esspecially Explorer - a help window automatically opens. I can close it, if I'm lucky, sometimes minimize it, but it will eventually pop up again. I use the task manager to close it but it will eventually return. Sometimes there's no way for me to continue the application because with every keystroke, the help windows opens again. I have no idea what to do short of crashing my systems drive, reformatting and reinstalling Win 7 Pro, 64 bit. This is crazy making...
      My Computer


  2. Posts : 12,012
    Windows 7 Home Premium SP1, 64-bit
       #2

    Have you done a system restore to a time prior to the first occurrence of the issue?
      My Computer


  3. Posts : 141
    Windows 7 Home Ultimate 64-Bit, Ubuntu 10.04 Lucid Lynx, Windows XP
       #3

    Try rolling back (i.e. uninstalling) your most recent update.

    go to: Control Panel\System and Security\Windows Update and in the bottom left you'll see "installed updates" click that and pick your most recent updates and uninstall them. restart your computer and see what happens.

    you can also find your installed updates by searching Installed Updates from the start menu.
      My Computer


  4. Posts : 2,240
    Windows 7 Ultimate 64 bit
       #4

    Have you checked your system for any spyware, malware and adware?
      My Computer


  5. Posts : 457
    Microsoft Windows 10 Home Build 15036
       #5

    ...and, consider a sticky F1 key.
      My Computer


  6. Posts : 141
    Windows 7 Home Ultimate 64-Bit, Ubuntu 10.04 Lucid Lynx, Windows XP
       #6

    PeaB4YouGo said:
    ...and, consider a sticky F1 key.
    OH MAN! I bet you're right! LOL
      My Computer


  7. Posts : 457
    Microsoft Windows 10 Home Build 15036
       #7

    eduede said:
    PeaB4YouGo said:
    ...and, consider a sticky F1 key.
    OH MAN! I bet you're right! LOL

    After several years of supporting users whose appetites couldn't wait for break and/or the Coke & Fritos Crowd, I've developed a knack of looking at the simple sh** first. It certainly made life easier...
      My Computer


  8. Posts : 2
    win 7 Pro 64bit
    Thread Starter
       #8

    Thanks for the help - truly!


    I would like to thank those who responded. After reading all the suggestions I followed the KISS principal and tried what PeaB4YouGo suggested - a stickly F1 key. Wouldn't you know it - I haven't had an issue since. THANKS!
      My Computer


  9. Posts : 457
    Microsoft Windows 10 Home Build 15036
       #9

    Aman4awlseasons said:
    I would like to thank those who responded. After reading all the suggestions I followed the KISS principal and tried what PeaB4YouGo suggested - a stickly F1 key. Wouldn't you know it - I haven't had an issue since. THANKS!
    NICE!!
      My Computer


 

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