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Windows 7: Help window keeps opening...

21 Feb 2011   #1
Aman4awlseasons

win 7 Pro 64bit
 
 
Help window keeps opening...

After the last automatic upgrade/downlaod I have been experiencing an annoying and extremely frustrating recurring problem. Whenever I use a windows program - esspecially Explorer - a help window automatically opens. I can close it, if I'm lucky, sometimes minimize it, but it will eventually pop up again. I use the task manager to close it but it will eventually return. Sometimes there's no way for me to continue the application because with every keystroke, the help windows opens again. I have no idea what to do short of crashing my systems drive, reformatting and reinstalling Win 7 Pro, 64 bit. This is crazy making...


My System SpecsSystem Spec
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21 Feb 2011   #2
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

Have you done a system restore to a time prior to the first occurrence of the issue?
My System SpecsSystem Spec
22 Feb 2011   #3
eduede

Windows 7 Home Ultimate 64-Bit, Ubuntu 10.04 Lucid Lynx, Windows XP
 
 

Try rolling back (i.e. uninstalling) your most recent update.

go to: Control Panel\System and Security\Windows Update and in the bottom left you'll see "installed updates" click that and pick your most recent updates and uninstall them. restart your computer and see what happens.

you can also find your installed updates by searching Installed Updates from the start menu.
My System SpecsSystem Spec
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22 Feb 2011   #4
bassfisher6522

Windows 7 Ultimate 64 bit
 
 

Have you checked your system for any spyware, malware and adware?
My System SpecsSystem Spec
22 Feb 2011   #5
PeaB4YouGo

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

...and, consider a sticky F1 key.
My System SpecsSystem Spec
22 Feb 2011   #6
eduede

Windows 7 Home Ultimate 64-Bit, Ubuntu 10.04 Lucid Lynx, Windows XP
 
 

Quote   Quote: Originally Posted by PeaB4YouGo View Post
...and, consider a sticky F1 key.
OH MAN! I bet you're right! LOL
My System SpecsSystem Spec
23 Feb 2011   #7
PeaB4YouGo

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by eduede View Post
Quote   Quote: Originally Posted by PeaB4YouGo View Post
...and, consider a sticky F1 key.
OH MAN! I bet you're right! LOL

After several years of supporting users whose appetites couldn't wait for break and/or the Coke & Fritos Crowd, I've developed a knack of looking at the simple sh** first. It certainly made life easier...
My System SpecsSystem Spec
25 Feb 2011   #8
Aman4awlseasons

win 7 Pro 64bit
 
 
Thanks for the help - truly!

I would like to thank those who responded. After reading all the suggestions I followed the KISS principal and tried what PeaB4YouGo suggested - a stickly F1 key. Wouldn't you know it - I haven't had an issue since. THANKS!
My System SpecsSystem Spec
27 Feb 2011   #9
PeaB4YouGo

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Aman4awlseasons View Post
I would like to thank those who responded. After reading all the suggestions I followed the KISS principal and tried what PeaB4YouGo suggested - a stickly F1 key. Wouldn't you know it - I haven't had an issue since. THANKS!
NICE!!
My System SpecsSystem Spec
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