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Windows 7: New to Windows 7 - Issue

26 Feb 2011   #1

windows 7 home premium
New to Windows 7 - Issue


I am new to windows 7 and have an issue with going out of sleep mode. When my computer goes to sleep, I must shut off the power and restart to get it going again. Today, while looking around inside one of the troubleshooting areas (can't find it now), there was a message about not being able to exit sleep mode because of an un-needed driver and it was listed somewhat like this.......can't find it, because I don't know where I found it. Anhow, it said if this was not needed to delete it, but I don't know how:

"These drivers are causing Windows to resume slowly:
Name = AMD multi-vendor Miniport Driver
Filename = atikmpag.sys
Publisher = AMD, Inc.
If you no longer use this device consider uninstalling it.

I have an ATI Radeon HD 5500 and I don't have a clue how to get inside there and remove this area that is causing my issue. How do I enter the driver area and how do I remove or uninstall this driver?

My System SpecsSystem Spec

26 Feb 2011   #2


Drivers are removed by using Device Manager:
Control Panel >> Device Manager.

Right-click the driver you want to remove, then choose "Uninstall".
My System SpecsSystem Spec
26 Feb 2011   #3
Microsoft MVP


You may only need to turn off the ATI software package which is probably starting up with Windows 7 and running all the time. It's not needed except for its separate driver, unless you are overclocking or running separate settings.

Go into msconfig>Startup and uncheck the ATI listings: Startup Programs - Change

Restart and try sleep>wake. If problem persists go into Device Manager, on View tab>Show Hidden Devices, browse to find the logged problem driver and disable it to see what happens.

If you have a lot of other programs starting with Windows 7, I would uncheck all but AV and gadgets unless you absolutely have to have them started on the desktop when you startup. Otherwise they are freeloaders on RAM/CPU, Startup and can spy on you.

Here are other troubleshooting fundamentals for Windows 7 since you are already checking your logs : Computer lags every couple seconds
My System SpecsSystem Spec

27 Feb 2011   #4

windows 7 home premium

Thank you muchly, problem solved. Appreciate the help!
My System SpecsSystem Spec

 New to Windows 7 - Issue

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