Windows 7: Online Help Broken

danmcq · 08 Jan 2009

When attempting to use any feature that involves the online help functionality, I am confronted with the message:

"You've lost your connection to online Help. Verify that you're connected to the Internet, and then try to connect to online Help again."

The internet connection is perfectly functional. Anyone else encounter this issue or know how to solve it? This is on Beta 1 build 7000.

Airbot · 08 Jan 2009

Quote: Originally Posted by danmcq

When attempting to use any feature that involves the online help functionality, I am confronted with the message:

"You've lost your connection to online Help. Verify that you're connected to the Internet, and then try to connect to online Help again."

The internet connection is perfectly functional. Anyone else encounter this issue or know how to solve it? This is on Beta 1 build 7000.

Hi danmcq,

Do you have this box checked.

Attachment 2280

danmcq · 08 Jan 2009

Quote: Originally Posted by Airbot

Hi danmcq,

Do you have this box checked.

Attachment 2280

Yep.

Airbot · 08 Jan 2009

Hmm, I can't think of why then, sorry.

Haven't disabled anything in the task scheduler? Or any services?

garysgold · 08 Jan 2009

I have the same issue. Still haven't found a fix though. Got the boxed checked also.

Gary

danmcq · 09 Jan 2009

I performed a fresh install attempting to diagnose the problem, and I believe it might be linked to the 'Troubleshooting' feature in Windows 7, in which the user is asked if they want to go online to seek additional help in troubleshooting an issue. Any thoughts?

Airbot · 09 Jan 2009

LOL, no, I tried that earlier when you first asked this question, it didn't do anything. It might just be something they haven't worked out yet. You could send M$ feedback on it.

URTHJ · 09 Jan 2009

I have the same problem--a message on help that I've lost my connection to online Help, even though my internet connection is working perfectly.

I'm assuming related to this, Windows Update says it "could not search for new updates" with an error code of 80072EE2. Disabling Windows Firewall makes no difference. Do others who cannot connect to on line help have the same update problem?

Buckeye25 · 10 Jan 2009

same issue here maybe its still being worked on.

VegasDen · 10 Jan 2009

Maybe they converted all their servers for the Beta download..disabling the online help for now.

Windows 7: Online Help Broken

Online Help Broken problems?