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Windows 7: Online Help Broken

08 Jan 2009   #1

Windows 7
 
 
Online Help Broken

When attempting to use any feature that involves the online help functionality, I am confronted with the message:

"You've lost your connection to online Help. Verify that you're connected to the Internet, and then try to connect to online Help again."

The internet connection is perfectly functional. Anyone else encounter this issue or know how to solve it? This is on Beta 1 build 7000.

My System SpecsSystem Spec
.

08 Jan 2009   #2

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by danmcq View Post
When attempting to use any feature that involves the online help functionality, I am confronted with the message:

"You've lost your connection to online Help. Verify that you're connected to the Internet, and then try to connect to online Help again."

The internet connection is perfectly functional. Anyone else encounter this issue or know how to solve it? This is on Beta 1 build 7000.

Hi danmcq,

Do you have this box checked.

Attachment 2280
My System SpecsSystem Spec
08 Jan 2009   #3

Windows 7
 
 

Quote   Quote: Originally Posted by Airbot View Post
Hi danmcq,

Do you have this box checked.

Attachment 2280

Yep.
My System SpecsSystem Spec
.


08 Jan 2009   #4

Windows 7 Ultimate x64 SP1
 
 

Hmm, I can't think of why then, sorry. Haven't disabled anything in the task scheduler? Or any services?
My System SpecsSystem Spec
08 Jan 2009   #5

Vista Ult 64 bit Seven Ult RTM x64
 
 

I have the same issue. Still haven't found a fix though. Got the boxed checked also.

Gary
My System SpecsSystem Spec
09 Jan 2009   #6

Windows 7
 
 

I performed a fresh install attempting to diagnose the problem, and I believe it might be linked to the 'Troubleshooting' feature in Windows 7, in which the user is asked if they want to go online to seek additional help in troubleshooting an issue. Any thoughts?
My System SpecsSystem Spec
09 Jan 2009   #7

Windows 7 Ultimate x64 SP1
 
 

LOL, no, I tried that earlier when you first asked this question, it didn't do anything. It might just be something they haven't worked out yet. You could send M$ feedback on it.
My System SpecsSystem Spec
09 Jan 2009   #8

Windows 7 Build 7229
 
 

I have the same problem--a message on help that I've lost my connection to online Help, even though my internet connection is working perfectly.

I'm assuming related to this, Windows Update says it "could not search for new updates" with an error code of 80072EE2. Disabling Windows Firewall makes no difference. Do others who cannot connect to on line help have the same update problem?
My System SpecsSystem Spec
10 Jan 2009   #9

XP,Vista, Windows 7
 
 

same issue here maybe its still being worked on.
My System SpecsSystem Spec
10 Jan 2009   #10

Win7 x64 Ultimate RTM
 
 

Maybe they converted all their servers for the Beta download..disabling the online help for now.
My System SpecsSystem Spec
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 Online Help Broken




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