What has happened to Asus support?


  1. Posts : 214
    W7 Prof 64 bit
       #1

    What has happened to Asus support?


    They were pretty good a year or so ago. Now they don't even respond to support issues whether from the forum or from their webform.
      My Computer


  2. Posts : 12,012
    Windows 7 Home Premium SP1, 64-bit
       #2

    Maybe you were lucky last year. I used Asus boards for several years and never had a good experience with support generally. Mostly due to flaky web sites rather than outright non-response to a submitted issue, but it was enough to make me give up on Asus.

    I don't think any of the motherboard manufacturers will win any support awards. You just have to hope you can avoid their customer support entirely.

    I bought a Gigabayte a couple of months ago and actually got a response to a question within 48 hours---more than I expected.
      My Computer


  3. Posts : 7,683
    Windows 10 Pro
       #3

    I try to avoid any type chat, e-mail, or support tickets and instead always opt for phone calls when I need support. I don't own a Asus board, never did, but I'm sure Asus has a phone number to be reached. You can usually Google to find a good phone number.

    Give that a try and call them; you're likely to get much better results then hoping someone actually reads the e-mail/support ticket.

    My two cents.
      My Computer


  4. Posts : 774
    Vista Ultimate X64/ Windows 7 Dual-boot
       #4

    I haven't had any issues with ASUS support...perhaps just a very busy cycle...

    You may want to post your issues here and let the Guru's have a whack at it.
      My Computer


  5. Posts : 6,349
    Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
       #5

    Asus support is a bit useless for issues.
    All the rest seem as bad or even worse- for motherboards.
    Phone calls may work better.

    I had a question last August. Listed what I had tried to resolve minor issue which didn't work.
    The reply was to do the exact action I already tried that didn't work.

    Replied to their reply "I tried that" and never heard from them again.

    Of course I then found the answer on Sevenforums.
    I've been here ever since.
    Mike
      My Computer


 

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