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Windows 7: All forms of printing doesnt work anymore..


10 Apr 2011   #1

Microsoft Windows 7 Professional 64-bit
 
 
All forms of printing doesnt work anymore..

My sis's laptop ran into this issue recently.

Whenever she presses "print" in any program, be it Word,Notepad etc, the program will just crash and not respond.

Any possible solutions will be appreciated.

My System SpecsSystem Spec
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10 Apr 2011   #2

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

You're having the latest driver for your printer?
My System SpecsSystem Spec
10 Apr 2011   #3

Microsoft Windows 7 Professional 64-bit
 
 

Yup. Checked the updates and there was none.
My System SpecsSystem Spec
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10 Apr 2011   #4

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Quote   Quote: Originally Posted by Raynian View Post
Yup. Checked the updates and there was none.
Aight, i'll post back when I know something new
My System SpecsSystem Spec
10 Apr 2011   #5

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

A couple of possible things to try.
- Turn printer off, then back on.
- Clear printer cache/jobs waiting in queue.
- If printer is connected via USB port, try another port.
- If you checked for driver updates through Windows Update, try going to manufacturer's website.
- Try all print options (eg: right click document > print; file > print; etc.)
- If possible, try printer on a different computer.
- Check manufacturer's support site (usually support.lexmark.com, support.hp.com, etc.)
Probably more troubleshooting ideas but these are most common.
My System SpecsSystem Spec
10 Apr 2011   #6

Microsoft Windows 7 Professional 64-bit
 
 

Quote   Quote: Originally Posted by marsmimar View Post
A couple of possible things to try.
- Turn printer off, then back on.
- Clear printer cache/jobs waiting in queue.
- If printer is connected via USB port, try another port.
- If you checked for driver updates through Windows Update, try going to manufacturer's website.
- Try all print options (eg: right click document > print; file > print; etc.)
- If possible, try printer on a different computer.
- Check manufacturer's support site (usually support.lexmark.com, support.hp.com, etc.)
Probably more troubleshooting ideas but these are most common.
I tried printing on 2 different printers but it doesnt work too

Tried all available USB ports on my sis's laptop too .

Just worried it might require a restore
My System SpecsSystem Spec
10 Apr 2011   #7

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

I think I'd try System File Checker first. If your machine has any damaged, corrupt, etc system files, SFC will try to repair/replace them. If it detects any bad files, run SFC 3 times.

SFC /SCANNOW Command - System File Checker

Depending how recently the problem started, you might be able to use System Restore to go back to a date/time prior to when the problem began. It won't affect personal files, documents, emails, etc but it could uninstall any programs, program updates, etc that occurred between the time of the restore point and today.

System Restore
My System SpecsSystem Spec
10 Apr 2011   #8

win7 home premium-64bit-SP1-IE9RTM
 
 

Hello Raynian
Maybe if you try to uninstall the printer and the drivers then reboot and reinstall again after a scan with your antivirus and an antimalware.
That’s a thought.
Good luck
My System SpecsSystem Spec
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 All forms of printing doesnt work anymore..




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