Lock out of my computer


  1. Jorge Castaneda
    Posts : 2
    windows 7
       New #1

    Lock out of my computer


    I just received a brand new Lenovo 405, I did fire it and went through the first time routine and as it was late, shut it down.
    Today, several days later, I was to install my software and on the very first screen it ask me the password. I have no recollection of setting a password, so I am out of luck.
    I did call Lenovo, and they said as it is not a Lenovo Issue, I should contact Microsoft. I did, after eons finally got a human and was tols that they cannot help me because it is against the law.

    Is there a way to change the password, so I can use the machine?
    I am a woodworker not a geek please help
    Thank you very much
    Jorge
      My Computer
    Quote Quote

  3. Carolyn
    Posts : 382
    Windows 7 Ultimate 64 bit
       New #2

    Since the computer is new and you haven't installed anything yet, why not just restore it to the factory default configuration?

    You either have installation disks or a recovery partition.
      My Computer
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  4. Jorge Castaneda
    Posts : 2
    windows 7
    Thread Starter
       New #3

    Thanks Caroline
    I have to read the papers as I have no idea of how to go about it
    Jorge
      My Computer
    Quote Quote

  6. Jacee
    Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       New #4

    When you turn the computer on, what happens if you just press the 'Enter' key when it asks for a password?
      My Computer
    Quote Quote

  7. Shootist
    Posts : 578
    Windows 7 Pro x64
       New #5

    Jorge Castaneda said:
    I just received a brand new Lenovo 405, I did fire it and went through the first time routine and as it was late, shut it down.
    Today, several days later, I was to install my software and on the very first screen it ask me the password. I have no recollection of setting a password, so I am out of luck.
    I did call Lenovo, and they said as it is not a Lenovo Issue, I should contact Microsoft. I did, after eons finally got a human and was tols that they cannot help me because it is against the law.

    Is there a way to change the password, so I can use the machine?
    I am a woodworker not a geek please help
    Thank you very much
    Jorge
    The very first screen of what?
    Do you see the Windows logo?
    Or is this screen you see the first thing that pops up?

    I'm thinking it is a BIOS BOOT password. If that is the case, IE you never see the Windows logo screen, then sent it back to where ever you bought it
      My Computer
    Quote Quote

 

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