Windows 7: Refund on Windows 7 Home Premium Pack

hilary89 · 15 Apr 2011

Hey all,
I bought the Windows 7 on microsoft.com and downloaded it from the website. Turns out my computer can't handle Windows 7 and I need to know if I can get a refund since it is completely useless to me and if so how do I go about that? Any help would be greatly appreciated.

Thanks,

Devux · 15 Apr 2011

Definitely a question for Microsoft. I'd give their support or customer service line a call.

biggles1000 · 15 Apr 2011

this is a tricky one :/
their standard physical media would be here: Microsoft North American Retail Product Refund Guidelines
but getting a refund for a download is harder :/
I stumbled across this link: Microsoft Store Online - Welcome but it didn't actually work for me as I'm in the UK. Hope it works for you

(the links may show different text because of my regional redirecting)

hilary89 · 15 Apr 2011

Thanks Devux and Biggles or your help. I am going to give them a call and see what they see, I will let you know.

Biggles thanks for the link advice it was very helpful on the return policy and what to do to return a downloadable program. Windows 7 isnt for me...lol Again thank both of you I will let you know how it turned out.

biggles1000 · 15 Apr 2011

no problem, good luck with the refunding

profdlp · 15 Apr 2011

When you say "Home Premium Pack", do you mean the 3-Pack they've offered in the past? Assuming you have a legitimate key, haven't installed it on a bunch of computers (and activated it), you might be able to sell it for what you paid for it, assuming the refund is a no-go. That was a sweet deal.

Make sure the key is valid and not already tied to another machine, though, or you'll have an angry customer on your hands.

Windows 7: Refund on Windows 7 Home Premium Pack

Refund on Windows 7 Home Premium Pack problems?