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Windows 7: A very helpful discovery


08 Jul 2009   #1

Windows 7 Pro & Vista Home Premium
 
 
A very helpful discovery

I happened to run across this program while performing a 'Search'.

It's called "Problem Steps Recorder"

I tried it out and it captures every single mouse click and change that you make, it actually highlights certain areas of text as well. You can e-mail, annotate, etc. Clicking on help brought up a detailed help file on the program.

You can automatically capture the steps you take on a computer, including a text description of where you clicked and a picture of the screen during each click.

It outputs a .zip file on the desktop which extracts a .mht file which opens in your browser. This contains all the captured images a poster may take to provide a 'recording' of the exact steps the poster took to reproduce an error. These files can than be reviewed by the regular members of the forum.

I believe this could be a huge asset for those of us who are trying to provide a resolution to the poster's problem

You can access it by going to Start > Run, and type 'psr'

Thanks go out to Radenight at http://windows7forums.com for helping me with this new discovery.

My System SpecsSystem Spec
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08 Jul 2009   #2

Vista Ult 64bit - Windows 7 Ult 7264 64bit
 
 

That works good, but it also usually outputs rather large files and the attachment manager probably wouldn't allow that size of file to be uploaded. Max zip upload is 8MB.
Still, if it's under that size limit and the member really needs to be walked thru something, pictures are always the best way to do it.
My System SpecsSystem Spec
08 Jul 2009   #3

Windows 7 Pro & Vista Home Premium
 
 

No, actually the zip file is less than 2MB, which is the limit on windows7forums.com.

Since it's basically a text file, it can be highly compressed.

Have had no problems to date with the size limitation.

Obviously if you run it for an extended length of time, it will exceed the limit, but it usually doesn't require too many click to reproduce the problem or error message.
My System SpecsSystem Spec
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08 Jul 2009   #4

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by reghakr View Post
I happened to run across this program while performing a 'Search'.

It's called "Problem Steps Recorder"

I tried it out and it captures every single mouse click and change that you make, it actually highlights certain areas of text as well. You can e-mail, annotate, etc. Clicking on help brought up a detailed help file on the program.

You can automatically capture the steps you take on a computer, including a text description of where you clicked and a picture of the screen during each click.

It outputs a .zip file on the desktop which extracts a .mht file which opens in your browser. This contains all the captured images a poster may take to provide a 'recording' of the exact steps the poster took to reproduce an error. These files can than be reviewed by the regular members of the forum.

I believe this could be a huge asset for those of us who are trying to provide a resolution to the poster's problem

You can access it by going to Start > Run, and type 'psr'

Thanks go out to Radenight at http://windows7forums.com for helping me with this new discovery.

Not trying to be rude or anything, just pointing it out but,

Sorry to burst your bubble there reghakr, but the Problem Steps Recorder has been known about for a long time already, at least here. An example, Brinks tutorial on it dated from January 14th, 09. As well as a lot of other posts about it.

Problem Steps Recorder


A quick search of keywords with the site's Search, or looking thru the tutorials, you'll find most "cool" finds have already been previously found. But there's probably some stuff that's yet to be discovered.
My System SpecsSystem Spec
08 Jul 2009   #5

Windows 7 Pro & Vista Home Premium
 
 

You're right,

I should have done a complete search for it before posting.
My System SpecsSystem Spec
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 A very helpful discovery




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