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Windows 7: cant use DVD & CD Rom drives

25 Apr 2011   #1

windows 7 home premium 32bit
 
 
cant use DVD & CD Rom drives

I recently had Windows 7 installed and now I can not use the DVD or CD drives. I have checked and the drives are installed and ok. I am using 32 bit. Also, I have NOD32 and Ariva anti virus plus Malware.
Baailey


My System SpecsSystem Spec
.

25 Apr 2011   #2

Several, including Windows 7 x64 Ultimate
 
 

You need to post your system specs if you want advice relevant to your system.

When you say you have checked that the drives are installed, how many drives do you have, and how did you check?

Regards....Mike Connor
My System SpecsSystem Spec
25 Apr 2011   #3

windows 7 home premium 32bit
 
 
Can't use DVD and CD Rom drives

I went to Device Properties and it said both are working properly
Baailey
My System SpecsSystem Spec
.


25 Apr 2011   #4

Several, including Windows 7 x64 Ultimate
 
 

Quote   Quote: Originally Posted by baailey View Post
I went to Device Properties and it said both are working properly
Baailey
What happens when you try to use them?

Regards....Mike Connor
My System SpecsSystem Spec
25 Apr 2011   #5

windows 7 home premium 32bit
 
 

Thank Mike, but nothing happens
Baailey
My System SpecsSystem Spec
25 Apr 2011   #6

Several, including Windows 7 x64 Ultimate
 
 

Quote   Quote: Originally Posted by baailey View Post
Thank Mike, but nothing happens
Baailey

When you press the button to open a drive, does it open?

Regards....Mike Connor
My System SpecsSystem Spec
25 Apr 2011   #7

windows 7 home premium 32bit
 
 

Yes
Baailey
My System SpecsSystem Spec
25 Apr 2011   #8

Several, including Windows 7 x64 Ultimate
 
 

Quote   Quote: Originally Posted by baailey View Post
Yes
Baailey
When you place a disc in the drive drawer and close it, does it spin up?

Have you tried viewing the contents of a disc using Windows explorer?

Regards....Mike Connor
My System SpecsSystem Spec
25 Apr 2011   #9

windows 7 home premium 32bit
 
 

I get the same results for DVD and CDs. Also with Explorer.
Drawers open, insert DVR or CD, drawers close and nothing spins
Baailey
My System SpecsSystem Spec
25 Apr 2011   #10

Several, including Windows 7 x64 Ultimate
 
 

Quote   Quote: Originally Posted by baailey View Post
I get the same results for DVD and CDs. Also with Explorer.
Drawers open, insert DVR or CD, drawers close and nothing spins
Baailey
That is more or less impossible if device manager says that the drives are working properly. It is possible, but extremely unlikely that the drive motors in both drives have failed.

You say this problem only occurred after Windows 7 was installed?

You have used these drives before with another operating system installed?

Regards....Mike Connor
My System SpecsSystem Spec
Reply

 cant use DVD & CD Rom drives




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