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Windows 7: Windows Fax and Scan no longer works

03 May 2011   #1

windows 7
Windows Fax and Scan no longer works

We used to use ZetaFax, I'm told. I'm new to the company. We no longer use ZetaFax. Since bringing in Windows Vista Business and Windows 7 Pro computers, and Windows 2008 Server, we now use Windows Fax and Scan. We use Fax Server on the server with quad port RocketModems installed.

Now, here's the problem. Some of our employees are having problems using Windows Fax and Scan. The way they use faxing is by finding the file (usually an Adobe Acrobat pdf), open it and then go to the Fax printer. This then auto faxes the document using Windows Fax and Scan.

For most of our employees, this works fine. But, suddenly for some it does not work. When I visit the ones who can't fax, I open Windows Fax and Scan and try to launch it. It does not launch. On some of the computers, the user gets a message that the format must be tif. For others, they get a message saying that they can not access to the document folder.

I have no idea what is wrong. I'd like to remove Windows Fax and Scan on these computers and try to reinstall it and see what happens. How can I do that?

My System SpecsSystem Spec

04 May 2011   #2

Windows 7 Pro. 64/SP-1

Just a though. Check and see if the people that can't use fax and scan have the proper permission in user account.
My System SpecsSystem Spec
04 May 2011   #3

windows 7

how would I check this? where is the User accounts? I'm new to Fax Server and windows Fax and Scan.
My System SpecsSystem Spec

04 May 2011   #4

Windows 7 Pro. 64/SP-1

User Account Type - Change
I think this will help you. You could also go to Start, Help and support to learn and learn at little more about User Account Control. Just type in user once your in help.
My System SpecsSystem Spec
04 May 2011   #5

windows 7

just checked User account. It is a member of the local administrator group. UAC is disabled. And, the FAX service is running in automatic.

What if I perform a system restore of the computer back to a time when it "was" working. Will that be a viable solution?
My System SpecsSystem Spec

 Windows Fax and Scan no longer works

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