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Windows 7: Problem Using recovery disk

18 May 2011   #1

windows 7 64 bit
 
 
Problem Using recovery disk

No sure where to post this question but needing some help!!!

I have a acer aspire 7551. Im trying to blast the laptop to get rid of a virus kinda new to this whole thing but this is what i've done so far!

I've put the system disk in and rebooted the laptop at the splash screen i pressed f12 to get into the boot menu, i selected the option for cd/dvd and then it goes into a black screen. From there the copy right stuff comes up and then this comes up


PXE-E61: Media test failure, Check cable
PXE-M0F: Exitig broadcom PXE ROM
Operating system not found

Then restarts.

Does anyone have any advise???? Thanks

My System SpecsSystem Spec
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18 May 2011   #2

win7
 
 

Hi cbunch, welcome to sevenforums. A bit drastic to use your recovery disc so soon....What have you tried so far? ie. what virus checks / anti-malware checks have you carried out and what are the results? Don't go any further with any recovery disc work yet until we have established that that is the best way forward.
My System SpecsSystem Spec
18 May 2011   #3

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

Check the connections to your HD - then see if it is shown in bios.

If cd does not boot - then HD should be next.

Bios is trying to boot from network connection there.
My System SpecsSystem Spec
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18 May 2011   #4

windows 7 64 bit
 
 

I bought the comp from a friend so thats 1 reason i want to use the disks. i have norton security on here and i've scanned it several time both in safe mode and normal mode both get rid of the virus and then next scan its back. I have nothing important on this laptop so that why its easy to use the disks
My System SpecsSystem Spec
18 May 2011   #5

Windows 7 Ultimate SP1 64-Bit
 
 

Can you boot into Safe Mode (F8 at startup)? (Just seen your reply)

If so you need to run a full virus scan from there.

I'm not sure what the Acer recovery procedure is, but if you still have a recovery partition you should be able to use it and it'll be a lot quicker than using a recovery disc.
My System SpecsSystem Spec
18 May 2011   #6

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by SIW2 View Post
Check the connections to your HD - then see if it is shown in bios.


but if there were problems with the connections wouldnt i be having other problems?? i only get that message with i try to use the recovery system disk
My System SpecsSystem Spec
18 May 2011   #7

Windows 7 Ultimate SP1 64-Bit
 
 

My System SpecsSystem Spec
18 May 2011   #8

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by seavixen32 View Post

but thats just resetting to factory settings right? that wont take care of the virus right?????
My System SpecsSystem Spec
18 May 2011   #9

Windows 7 Ultimate SP1 64-Bit
 
 

Quote   Quote: Originally Posted by Cbunch View Post
Quote   Quote: Originally Posted by seavixen32 View Post

but thats just resetting to factory settings right? that wont take care of the virus right?????
Resetting to factory conditions will remove your virus.
My System SpecsSystem Spec
18 May 2011   #10

windows 7 64 bit
 
 

ok thanks ill try that
My System SpecsSystem Spec
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 Problem Using recovery disk




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