Kind of unique HP OEM problem


  1. DerNebel
    Posts : 3
    Windows Vista Home Premium 32-bit HP OEM
       New #1

    Kind of unique HP OEM problem


    Hi guys!

    First off, I kind of feel like a leech, just barging in here and asking questions, but I'm really stumped about what to do here.

    The story is this: Back in the pre-7 days, I bought an HP-laptop with a 64bit Vista OS. It qualified for the free upgrade to Windows 7, which I of course also had in 64bit. All was peaches and cream for quite some time, until the laptop broke down. Luckily I had bought extra insurance for it, and I had it repaired. Problem is, it was restored to factory defaults. Almost.

    I got the computer back with a 32bit OS, and my upgrade discs only contain the 64bit version of Windows 7 Home Premium, and thus I can't upgrade. I am really stumped here, because the official warranty is no longer in effect, so I can't get tech support.

    What do I do here? The copy of Windows 7 is legally mine, should I pirate Windows Vista with the sole intention of upgrading to my legit copy of Windows 7? Or do you think it's possible to get either a 64bit Vista or 32bit upgrade from HP?

    Thanks in advance!

    EDIT: I just realised this should probably be in the Installation subforum. Didn't see it when I looked through the list first time. If a moderator could be so kind as to move it?
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  3. stormy13
    Posts : 6,879
    Win 7 Ultimate x64
       New #2

    DerNeebel welcome to the Seven Forums.

    Assuming that you have an actual Windows 7 upgrade disk and not some HP modified version, then you can follow this,

    Clean Install with a Upgrade Windows 7 Version

    to do a clean install with it.
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  4. Wallonn7
    Posts : 878
    Windows 7 Ultimate x64 SP1
       New #3

    Hi DerNebel and welcome to SF! :)
    It was a HP mistake. Therefore, it is clear its duty to redo the work with no charge. Contact HP Service whose did the work and let them know their mistake.
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  6. DerNebel
    Posts : 3
    Windows Vista Home Premium 32-bit HP OEM
    Thread Starter
       New #4

    stormy13 said:
    DerNeebel welcome to the Seven Forums.

    Assuming that you have an actual Windows 7 upgrade disk and not some HP modified version, then you can follow this,

    Clean Install with a Upgrade Windows 7 Version

    to do a clean install with it.
    It is an OEM version of the upgrade disc eg HP has tampered with it.
    Ill go to the place I bought it on monday.
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  7. theog
    Posts : 11,408
    ME/XP/Vista/Win7
       New #5

    Did you make your Recovery Disks?

    How to make HP Recovery DVD disks:
    Recover Windows Vista Operating System Using HP Recovery - HP Customer Care (United States - English)

    How to make HP Recovery USB disk:
    Creating a Recovery Disk on a USB Flash Disk HP Pavilion dv6700z CTO Entertainment Notebook PC - HP Customer Care (United States - English)
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  8. DerNebel
    Posts : 3
    Windows Vista Home Premium 32-bit HP OEM
    Thread Starter
       New #6

    theog said:
    Did you make your Recovery Disks?

    How to make HP Recovery DVD disks:
    Recover Windows Vista Operating System Using HP Recovery - HP Customer Care (United States - English)

    How to make HP Recovery USB disk:
    Creating a Recovery Disk on a USB Flash Disk HP Pavilion dv6700z CTO Entertainment Notebook PC - HP Customer Care (United States - English)
    I'm afraid not, and if I did, they're probably buried under a lot of other discs. I don't think I'd have kept them after the first upgrade.
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