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Explorer.exe Crashing
I apologize in advance if this is vague and if I'm not following correct protocols (first post), but I thought I would seek some opinions / advice here on an unusual problem I had with my system the past day and a half.
First a long version, followed by a short bullet list. Both convey same info:
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I have Windows 7 Home Premium on a Dell XPS M1530 and have had it for a while now with no issues. Randomly last night, after finishing a movie (a .mp4 of 1408), my explorer.exe just started crashing. Over and over. It would come up with the usual message, "explorer.exe has encountered a problem and needs to close;" then close, restart, and pop up with the same error. It kept doing this so I restarted, expecting the problem to be fixed, but when I booted the system back up, the same error occurred.
I've spent the good portion of today trying to fix it. Using sfc /scannow and Start Up Repair from my system's boot menu. When I booted the system in Safe Mode, it worked fine, so I assumed it was a software conflict with a start up program, but after running a Clean Boot, explorer.exe was still crashing. I would have done a simple System Restore, but I had no restore points available - which made me think it was some kind of virus / trojan / malware.
From the Task Manager, and using a different computer, I was able to get my copy of PC Tools - Spyware Doctor up and running. Spyware Doctor returned no infections. I installed and ran Malwarebytes 1.5 as well, and it too returned no infections.
So it wasn't something Windows' Tools could fix (System Repair, etc.), a boot up software conflict (Clean Boot), or something malicious (Malwarebytes, Spyware Dr) that was causing the error, so I just resigned to a reformat.
Until about 5 minutes ago, the error just stopped. First time in 24 hours or so (come to think of it - close to exactly 24 hours. That's kind of weird?) I can use explorer.exe on my computer with no issues.
So do you guys think it's safe to start using regularly again? It's been disconnected from the Internet since I discovered my restore points had vanished. Anyone have any idea what could have been causing this problem?
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Short Version
- Windows 7 Home Premium; Dell XPS M1530
- Explorer.exe randomly started crashing over and over again with no hardware or software changes
- sfc /scannow, System Repair, other Windows tools found no problems
- Problem does not occur in Safe Mode; problem did occur after a Clean Boot
- System Restore points MIA but Malwarebytes and Spyware Dr. found no infections
- Problem randomly stopped about 20 minutes ago without me doing anything
- Ideas on what caused the problem? Safe to use PC again?