black screen issues on boot, shutdown, and modify settings


  1. 02darkRS
    Posts : 24
    64
       New #1

    black screen issues on boot, shutdown, and modify settings


    I have an HP pavilion laptop with W7 Home Premium X64 - new install. The laptop has begun hanging with a black screen upon my request for it to shutdown, restart, boot, or anytime i attempt to run something which causes the windows 7 are you sure you want to allow changes to the computer message box. The only change made before this happened was a windows update. The problem started a few starts after this install. I have searched but most issues address a black screen with a completely unresponsive computer. Mine comes out of it within a minute or so. The screen also flashes a few times during this hangup.
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  3. 02darkRS
    Posts : 24
    64
    Thread Starter
       New #2

    Log Name: Microsoft-Windows-Diagnostics-Performance/Operational Source: Microsoft-Windows-Diagnostics-Performance Date: 2/26/2012 3:17:56 PM Event ID: 201 Task Category: Shutdown Performance Monitoring Level: Error Keywords: Event Log User: LOCAL SERVICE Computer: Owner-PC Description: This application caused a delay in the system shutdown process: File Name : rundll32.exe Friendly Name : Windows host process (Rundll32) Version : 6.1.7600.16385 (win7_rtm.090713-1255) Total Time : 15907ms Degradation Time : 15769ms Incident Time (UTC) : ‎2012‎-‎02‎-‎26T20:13:13.420183100Z Event Xml: 201 1 2 4007 41 0x8000000000010000 155 Microsoft-Windows-Diagnostics-Performance/Operational Owner-PC 2012-02-26T20:13:13.420183100Z 13 rundll32.exe 32 Windows host process (Rundll32) 38 6.1.7600.16385 (win7_rtm.090713-1255) 15907 15769 33 C:\Windows\System32\rundll32.exe 37 Microsoft® Windows® Operating System 22 Microsoft Corporation Log Name: Microsoft-Windows-Diagnostics-Performance/Operational Source: Microsoft-Windows-Diagnostics-Performance Date: 2/19/2012 3:25:04 AM Event ID: 201 Task Category: Shutdown Performance Monitoring Level: Error Keywords: Event Log User: LOCAL SERVICE Computer: Owner-PC Description: This application caused a delay in the system shutdown process: File Name : QPCapSvc.exe Friendly Name : CLCapSvc Module Version : 5.00.2922 Total Time : 5616ms Degradation Time : 5116ms Incident Time (UTC) : ‎2012‎-‎02‎-‎19T08:17:14.890843800Z Event Xml: 201 1 2 4007 41 0x8000000000010000 12 Microsoft-Windows-Diagnostics-Performance/Operational Owner-PC 2012-02-19T08:17:14.890843800Z 13 QPCapSvc.exe 16 CLCapSvc Module 10 5.00.2922 5616 5116 59 C:\Program Files (x86)\HP\QuickPlay\Kernel\TV\QPCapSvc.exe 16 CLCapSvc Module 1 There are also 7 warnings referring to explorer.exe , QuickPlay, and another program. Not sure how to address these. Quick Play was popping up on it's own the other day and freezing the computer. I disable it at startup so I am not sure how it's getting on.
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