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Windows 7: Printing error, cannot print anything

22 Jun 2011   #1

Windows 7 Home Premium 64bit
 
 
Printing error, cannot print anything

Hi, I bought a new laptop with Windows 7 Home Premium 64bit a couple of months ago and havent been able to print anything at all. The printers that i have are HP Officejet K7100, HP Deskjet 960c. Both printers are recognized and the status on the control panel is all good, until i actually print something, thats when the spooler seems to begin the print job but it just ends up saying theres an error and no page is actually printed.
I have search a lot for a similar situation on the web, only to find that these printers dont have drivers available for download to Windows 7 since the OS is suppose to accomplish that task.
I really like my notebook and Windows 7, but this printing problem is becoming annoying. Hope someone can help me out, thank you in advance to everyone at SevenForums

My System SpecsSystem Spec
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22 Jun 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Okay the hardware is listed as supported but the software is not. This could be a bit of bump in the road for you.
Hp does provide a package for the k7100
HP Officejet K7100 Color Printer series*-* Download drivers and software - HP Business Support Center

and here's the installer for the deskjet
HP Deskjet 960c Printer series*-* Download drivers and software - HP Business Support Center

Both of those packages are supposedly for exactly the operating system you have (win 7 home prem. x64)

Also you may want to do this
open the control panel
go to power options (you may have to set view to small icons)
click change plan settings
in the window that opens:
click change plan settings
click change advanced power settings, expand usb and ensure usb selective suspend is disabled.

As that power management setting causes problems with some printers.
My System SpecsSystem Spec
22 Jun 2011   #3

Windows 7 Ultimate SP1 64-Bit
 
 

Welcome to Windows Seven Forums.

See what their status is in terms of Windows Seven compatibility is here: Windows 7 Compatibility: Software Programs & Hardware Devices: Find Updates, Drivers, & Downloads

You could try uninstalling the printers and download Vista drivers then re-install your printers in Compatibility Mode for Windows Vista.
My System SpecsSystem Spec
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13 Dec 2012   #4

windows 7 ultimate x64
 
 

I have found the solution!!!!

When downloading recent versions of Adobe Reader, there is a checkbox that must be unchecked, otherwise McAfee Security Scan Plus will also be downloaded and installed.

Go into Control Panel --> Programs and Whatever; then uninstall McAfee Security Scan Plus. Restart your PC. Problem solved.

/me shakes fist @ McAfee
My System SpecsSystem Spec
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 Printing error, cannot print anything




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