Printing error, cannot print anything


  1. Posts : 1
    Windows 7 Home Premium 64bit
       #1

    Printing error, cannot print anything


    Hi, I bought a new laptop with Win7 Home Premium 64bit a couple of months ago and havent been able to print anything at all. The printers that i have are HP Officejet K7100, HP Deskjet 960c. Both printers are recognized and the status on the control panel is all good, until i actually print something, thats when the spooler seems to begin the print job but it just ends up saying theres an error and no page is actually printed.
    I have search a lot for a similar situation on the web, only to find that these printers dont have drivers available for download to Win7 since the OS is suppose to accomplish that task.
    I really like my notebook and Win7, but this printing problem is becoming annoying. Hope someone can help me out, thank you in advance to everyone at SevenForums
      My Computer


  2. Posts : 6,668
    Windows 7 x64
       #2

    Okay the hardware is listed as supported but the software is not. This could be a bit of bump in the road for you.
    Hp does provide a package for the k7100
    HP Officejet K7100 Color Printer series*-* Download drivers and software - HP Business Support Center

    and here's the installer for the deskjet
    HP Deskjet 960c Printer series*-* Download drivers and software - HP Business Support Center

    Both of those packages are supposedly for exactly the operating system you have (win 7 home prem. x64)

    Also you may want to do this
    open the control panel
    go to power options (you may have to set view to small icons)
    click change plan settings
    in the window that opens:
    click change plan settings
    click change advanced power settings, expand usb and ensure usb selective suspend is disabled.

    As that power management setting causes problems with some printers.
      My Computer


  3. Posts : 7,730
    Windows 7 Ultimate SP1 64-Bit
       #3

    Welcome to Windows Seven Forums.

    See what their status is in terms of Windows Seven compatibility is here: Windows 7 Compatibility: Software Programs & Hardware Devices: Find Updates, Drivers, & Downloads

    You could try uninstalling the printers and download Vista drivers then re-install your printers in Compatibility Mode for Windows Vista.
      My Computer


  4. Posts : 3
    windows 7 ultimate x64
       #4

    I have found the solution!!!!

    When downloading recent versions of Adobe Reader, there is a checkbox that must be unchecked, otherwise McAfee Security Scan Plus will also be downloaded and installed.

    Go into Control Panel --> Programs and Whatever; then uninstall McAfee Security Scan Plus. Restart your PC. Problem solved.

    /me shakes fist @ McAfee
      My Computer


 

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