My PC is running Win 7 x64bit. Over the last couple of weeks after installing windows updates the PC boots up but when I get to the login screen to select my account the PC is frozen, no mouse no keyboard working all I can do is turn of the PC and start again.
I have used my system repair disk and chosen a restore point, this seemed to cure the problem but I have had to do this about 4 times. Yesterday the computer froze again but even doing system restore did not work, I have tried various dates to restore but it still keeps freezing.
I am not an expert but have tried various things like booting from my Win 7 upgrade disk to repair windows but this did not work. Currently I am running the Dell diagnostics which I accessed from the Boot menu, it is telling me that there are read errors on the disk and there are some areas it cannot read. I think I will need to contact Dell to replace the disk (PC is 2yrs old). But my main problem is how can I rescue my documents from the hard drive?
I have an external drive but never got round to making backups!
Any help would be appreciated.