New
#1
i think my hard drive is dead? D:
alright so, i'm having a big problem with my laptop. it's an HP. so today, when i turned it on, it had a black screen that said 'SMART hard disk error' with the option of going to the system diagnostics or to continue startup. this isn't the real problem - this screen has been coming up for about the past week. i've ignored it, it told me to backup my files, and i didn't. i don't know, i kind of figured it wasn't a big problem because i wouldn't mind if i lost my files, there isn't really anything that would matter if it was deleted (i thought the files that it was talking about were documents- pictures, music, etc.. didn't think it would ruin the whole computer lol) so, i pressed enter to continue startup, and it said 'Starting windows', then it said 'Windows is loading files...' with a large bar at the bottom. then it went to a blue screen, and said 'Startup repair is checking your system for problems...' and it ends up saying 'A hard disk problem is preventing Windows from starting'. it's done this a few times now, i'm not sure how to fix it. is my hard disk completely done for or can i still save it? or do i have to bring it to get fixed now (and if i do, does anyone know how much money that costs?)
by the way, i've already tried doing the system diagnostics; i checked my hard disk and did a start up test, they both said that the hard disk failed.
also, just a note for anyone that answers this, i'm not completely computer-savvy so try not to use complete techy language.. thanks lol.