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Windows 7: Welcome screen corruption

29 Jun 2011   #1
Rave79x

Windows 7 Professional x64
 
 
Welcome screen corruption: Windows Security|Please enter a username...

Hi,

For a long time, I've had just one administrator account on my Win7 x64 PC.

I've recently added a second administrator account but I see corruption on the welcome screen.

Here's what I see when Windows boots up. It says "Windows Security | Please enter a username and password."



When I click on "OK", I see the following: An account placeholder picture with no text beneath. Another placeholder for an account picture with "Other user" underneath.

Both my accounts have images associated with them, and they both have bespoke names (neither of which appear in the image):



When I click on either account, this is what I see:



I can log in by typing in the user name. Neither account have a password.

I was expecting to see the Welcome screen straight away and display the two accounts (names+images), then click to enter.

I have tried turning on and off classic log-in using the Tutorials > User Accounts (at the top of this website) but it doesn't make any difference to the initial corrupted screen.

Edit: To add, when I log in, then log out of either account, the welcome screen displays as normal (images+account names appear). That's the only time the welcome screen appears normally.

Anyone know how to resolve this corruption?


My System SpecsSystem Spec
29 Jun 2011   #2
MvdB

Windows 7 64b Ultimate
 
 

When you log in as the original administrator, can you access UAC stuff? If possible, and not too much of a hassle, in that case delete that second account you made.
My System SpecsSystem Spec
29 Jun 2011   #3
Rave79x

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by MvdB View Post
When you log in as the original administrator, can you access UAC stuff? If possible, and not too much of a hassle, in that case delete that second account you made.
Hi and thanks for the reply.

I can, but this isn't really something I want to explore at the moment. I've spend the best part of 2 days setting the new account up so I would like to see if there are any other suggestions first.

So can anyone else help?
My System SpecsSystem Spec
29 Jun 2011   #4
Brink
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello Rave,

Have you recently tried to modify any system files to change the startup screen or to remove the user display log on pictures?

You might see if running a sfc /scannow command may be able to help if it's a system file corruption issue. You may need to run it a few times.

If this does not help, then you might consider a system restore using a restore point (if available) dated before you had this issue.

Hope this helps,
Shawn
My System SpecsSystem Spec
29 Jun 2011   #5
MvdB

Windows 7 64b Ultimate
 
 

Quote   Quote: Originally Posted by Brink View Post
Hello Rave,

Have you recently tried to modify any system files to change the startup screen or to remove the user display log on pictures?

You might see if running a sfc /scannow command may be able to help if it's a system file corruption issue. You may need to run it a few times.

If this does not help, then you might consider a system restore using a restore point (if available) dated before you had this issue.

Hope this helps,
Shawn

Hi Shawn, I didn't advise the system restore as I'd expect the same response I got earlier. A restore to a sit before this would most probably mean: before the second admin user. That was a no-go...
Cheers,
Mark
My System SpecsSystem Spec
29 Jun 2011   #6
Brink
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello Mark,

Normally yes, but system restores do not affect user accounts (unless corrupted) or the files in the user folders. It only affects system files and the registry. It may be worth a try to see.
My System SpecsSystem Spec
29 Jun 2011   #7
MvdB

Windows 7 64b Ultimate
 
 

Quote   Quote: Originally Posted by Brink View Post
Hello Mark,

Normally yes, but system restores do not affect user accounts (unless corrupted) or the files in the user folders. It only affects system files and the registry. It may be worth a try to see.
Thx, learn something new everyday! I thought it did in case of admin accounts....
My System SpecsSystem Spec
29 Jun 2011   #8
Brink
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

No problem mate.
My System SpecsSystem Spec
30 Jun 2011   #9
Rave79x

Windows 7 Professional x64
 
 

Thanks for the replies.

Quote   Quote: Originally Posted by Brink View Post
Hello Rave,
Have you recently tried to modify any system files to change the startup screen or to remove the user display log on pictures?
No, I don't think so. I ran Auslogics Boostspeed so unless that did something, but I doubt it.

Quote   Quote: Originally Posted by Brink View Post
You might see if running a sfc /scannow command may be able to help if it's a system file corruption issue. You may need to run it a few times.
Am running this now...

Quote   Quote: Originally Posted by Brink View Post
If this does not help, then you might consider a system restore using a restore point (if available) dated before you had this issue.
OK, will do. Will report back.
My System SpecsSystem Spec
30 Jun 2011   #10
FliGi7

XP / Win7 x64 Pro
 
 

Quote   Quote: Originally Posted by Rave79x View Post
I ran Auslogics Boostspeed
Why? Those types of programs no longer provide any sort of substantial benefits to Windows anymore. They only serve to screw things up, which I would venture to say happened in this case if that's the only third party software you've installed on there.
My System SpecsSystem Spec
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