Welcome screen corruption

Hi,

For a long time, I've had just one administrator account on my Win7 x64 PC.

I've recently added a second administrator account but I see corruption on the welcome screen.

Here's what I see when Windows boots up. It says "Windows Security | Please enter a username and password."



When I click on "OK", I see the following: An account placeholder picture with no text beneath. Another placeholder for an account picture with "Other user" underneath.

Both my accounts have images associated with them, and they both have bespoke names (neither of which appear in the image):



When I click on either account, this is what I see:



I can log in by typing in the user name. Neither account have a password.

I was expecting to see the Welcome screen straight away and display the two accounts (names+images), then click to enter.

I have tried turning on and off classic log-in using the Tutorials > User Accounts (at the top of this website) but it doesn't make any difference to the initial corrupted screen.

Edit: To add, when I log in, then log out of either account, the welcome screen displays as normal (images+account names appear). That's the only time the welcome screen appears normally.

Anyone know how to resolve this corruption?

When you log in as the original administrator, can you access UAC stuff? If possible, and not too much of a hassle, in that case delete that second account you made.

Hello Rave,

Have you recently tried to modify any system files to change the startup screen or to remove the user display log on pictures?

You might see if running a sfc /scannow command may be able to help if it's a system file corruption issue. You may need to run it a few times.

If this does not help, then you might consider a system restore using a restore point (if available) dated before you had this issue.

Hope this helps,
Shawn

Brink said:

Hello Rave,

Have you recently tried to modify any system files to change the startup screen or to remove the user display log on pictures?

You might see if running a sfc /scannow command may be able to help if it's a system file corruption issue. You may need to run it a few times.

If this does not help, then you might consider a system restore using a restore point (if available) dated before you had this issue.

Hope this helps,
Shawn

Hi Shawn, I didn't advise the system restore as I'd expect the same response I got earlier. A restore to a sit before this would most probably mean: before the second admin user. That was a no-go...
Cheers,
Mark

Hello Mark,

Normally yes, but system restores do not affect user accounts (unless corrupted) or the files in the user folders. It only affects system files and the registry. It may be worth a try to see.

Brink said:

Hello Mark,

Normally yes, but system restores do not affect user accounts (unless corrupted) or the files in the user folders. It only affects system files and the registry. It may be worth a try to see.

Thx, learn something new everyday! I thought it did in case of admin accounts....

No problem mate. :)