Crash and now destruction!

H

hurtle

New member
Local time
5:42 PM
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7
Hi there,

My labtop crashed the other day during a windows update and now all of a sudden I have no sound and my task manager is complete blank! I have no idea what is happening and really need some help!

Here are a few images of me trying to get sound back on and what the task manager looks like :(.

Thanks you!

Me trying to get sound back on:
http://i.imgur.com/OcGG9.jpg
http://i.imgur.com/5FtgT.jpg

Task manager not working:
http://i.imgur.com/QCE0s.jpg

EDIT:
I have just found another problem. My USB and CD ports cannot read any hardware plug into them.

Also when trying to install Malwarebytes I was confronted by this:
http://i.imgur.com/PItYw.jpg
I waited for it to load for a while, but there wasn't any change.
 
Last edited:

My Computer My Computer

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Windows 7, 64bit
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7, 64bit
Hi hurtle. Welcome :). The first thing I would do is run full scans with MSE and Malwarebytes (both free).
 

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Win7U 64 RTMQ95508GB GskillASUS|EAH4850/HTDI/1GD3/A
OS
Win7U 64 RTM
CPU
Q9550
Motherboard
GA-EP45-UD3R
Memory
8GB Gskill
Graphics Card(s)
ASUS|EAH4850/HTDI/1GD3/A
Sound Card
xfi Plat
Monitor(s) Displays
Dell 2405fpw
Screen Resolution
1920x1200
Hard Drives
Seagate & WD sata Drives
PSU
Antec
Case
Antec
Keyboard
MS Natural Ergonomic 4000
Mouse
Logitech MX610 USB Cordless
A system restore to a point before your problems began may be in order ;)

This will show you how to do a System Restore to restore your Windows 7 system files to an earlier point in time. It's a way to undo system changes to your computer without affecting your personal user files, such as e‑mail, documents, or photos.

How to do a system restore
 

My Computer My Computer

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64-bit Windows 8.1 ProCore(TM) i5 CPU 4330 Haswell @ 3.20GHz12.00 GBIntel(R) HD Graphics
Computer type
PC/Desktop
Computer Manufacturer/Model Number
LENOVO K450 @3.0GHZ
OS
64-bit Windows 8.1 Pro
CPU
Core(TM) i5 CPU 4330 Haswell @ 3.20GHz
Motherboard
LENOVO
Memory
12.00 GB
Graphics Card(s)
Intel(R) HD Graphics
Sound Card
Intel HD integtrated
Monitor(s) Displays
HP 25' ISP Monitor
Screen Resolution
1900/1020
Hard Drives
(1) ST1000DM003-1CH162 (2) Generic STORAGE DEVICE USB Device (3) Generic STORAGE DEVICE USB Device
Internet Speed
100mb down/10mb up

My Computer My Computer

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Windows 7 Ultimate 32bit SP1Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz4 GBATI Radeon HD 2600 Pro
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Bruce ... somewhere in his 40's
OS
Windows 7 Ultimate 32bit SP1
CPU
Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz
Motherboard
INTEL/D975XBX2
Memory
4 GB
Graphics Card(s)
ATI Radeon HD 2600 Pro
Monitor(s) Displays
Samsung SyncMaster 914v
Screen Resolution
1280 x 1024
Hard Drives
2/500GB each ... ST3500630AS ATA Device.
One is not connected
PSU
Rocketfish 700 W
Case
G.Skill Gigabyte Chassis
Keyboard
Standard PS/2 Keyboard
Mouse
Microsoft PS/2 Mouse
Internet Speed
DSL
Antivirus
Avira Internet Security
Browser
IE 11
Other Info
ATI HDMI Audio
@James Colbert: Thanks for the links I'm gonna download them now!

@Tews: Thank you, I tried that but like the task manager its all blank.

@Jacee: Thank you, I will read that fully now

:)
 

My Computer My Computer

At a glance

Windows 7, 64bit
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7, 64bit

My Computer My Computer

At a glance

Windows 7 Ultimate X64 SP1Intel i5-2550K, Differing ~4.4-4.8GHz No buil...16GB G.Skill Sniper 1866MHz @ 2133MHz 2x8GBASUS GTX650TIB-DC2OC-2GD5, (650TI Boost)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built Desktop By DataTech
OS
Windows 7 Ultimate X64 SP1
CPU
Intel i5-2550K, Differing ~4.4-4.8GHz No built in GPU
Motherboard
ASUS P8Z68-V PRO/GEN3
Memory
16GB G.Skill Sniper 1866MHz @ 2133MHz 2x8GB
Graphics Card(s)
ASUS GTX650TIB-DC2OC-2GD5, (650TI Boost)
Sound Card
Onboard Realtek 5-1
Monitor(s) Displays
Samsung P2570HD
Screen Resolution
1920x1080
Hard Drives
Samsung 840 Pro 256GB SSD for OS, 500GB Seagate Constellation (Enterprise drive) for Data
PSU
Corsair HX650W
Case
Inwin Dragon Rider
Cooling
Hyper 212 EVO w/two Noctua fans, push-pull, @1300 RPM
Keyboard
E-Z Eyes, bright yellow keys with large characters
Mouse
steelseries SENSEI Laser Pro Gaming
Internet Speed
48-51Mbs Mbs down, 11 Mbs up Xfinity Cable
Antivirus
Norton Internet Security 2013
Browser
IE 10, Opera, Pale Moon if needed
Other Info
4 case fans, LG BluRay-RE, ASUS DVD-RW, Mr. Fusion power supply, 1.21 gigawatts.

My Computer My Computer

At a glance

Windows 7, 64bit
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7, 64bit

My Computer My Computer

At a glance

W 7 64-bit UltimateIntel Q9550 Yorkfield8GB Dominator 8500C5DATI : XFX 5870
Computer Manufacturer/Model Number
* BFK Customs *
OS
W 7 64-bit Ultimate
CPU
Intel Q9550 Yorkfield
Motherboard
ASUS P5Q Pro
Memory
8GB Dominator 8500C5D
Graphics Card(s)
ATI : XFX 5870
Sound Card
Realtek HD Audio 7-1
Monitor(s) Displays
1x 47" LCD HDMI & 3x 26" LCD HDMI
Screen Resolution
1920x1080P & 1920x1200
Hard Drives
1x 80GB Intel X25-M G2 SSD : 1x 500GB & 1x 640GB WD Caviar Black(s)
PSU
Corsair 620HX
Case
Cooler Master RC-690
Cooling
Tuniq Tower 120, 2x 140mm and 3x 120mm case fans
Keyboard
Microsoft 500
Mouse
Razer Diamondback 3G
Internet Speed
14 Mb/s
Other Info
1x Koutech 3Gb/s SATA HDD Hot Swap Rack
I am unable to backup anything. Should I still follow your instructions Bare Foot Kid?
 

My Computer My Computer

At a glance

Windows 7, 64bit
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7, 64bit
If you can't backup your personal data and you do a clean install all your files/data will be lost forever and you will not be able to recover them.
 

My Computer My Computer

At a glance

W 7 64-bit UltimateIntel Q9550 Yorkfield8GB Dominator 8500C5DATI : XFX 5870
Computer Manufacturer/Model Number
* BFK Customs *
OS
W 7 64-bit Ultimate
CPU
Intel Q9550 Yorkfield
Motherboard
ASUS P5Q Pro
Memory
8GB Dominator 8500C5D
Graphics Card(s)
ATI : XFX 5870
Sound Card
Realtek HD Audio 7-1
Monitor(s) Displays
1x 47" LCD HDMI & 3x 26" LCD HDMI
Screen Resolution
1920x1080P & 1920x1200
Hard Drives
1x 80GB Intel X25-M G2 SSD : 1x 500GB & 1x 640GB WD Caviar Black(s)
PSU
Corsair 620HX
Case
Cooler Master RC-690
Cooling
Tuniq Tower 120, 2x 140mm and 3x 120mm case fans
Keyboard
Microsoft 500
Mouse
Razer Diamondback 3G
Internet Speed
14 Mb/s
Other Info
1x Koutech 3Gb/s SATA HDD Hot Swap Rack
I just saw your edited first Post, that split screen is weird for sure. You can take your hard drive out of your laptop, put it in another computer and see if you can copy your data to some other media, eg, another drive, DVD's, etc. Then put it back in the laptop and do a full clean install.
 

My Computer My Computer

At a glance

Windows 7 Ultimate X64 SP1Intel i5-2550K, Differing ~4.4-4.8GHz No buil...16GB G.Skill Sniper 1866MHz @ 2133MHz 2x8GBASUS GTX650TIB-DC2OC-2GD5, (650TI Boost)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built Desktop By DataTech
OS
Windows 7 Ultimate X64 SP1
CPU
Intel i5-2550K, Differing ~4.4-4.8GHz No built in GPU
Motherboard
ASUS P8Z68-V PRO/GEN3
Memory
16GB G.Skill Sniper 1866MHz @ 2133MHz 2x8GB
Graphics Card(s)
ASUS GTX650TIB-DC2OC-2GD5, (650TI Boost)
Sound Card
Onboard Realtek 5-1
Monitor(s) Displays
Samsung P2570HD
Screen Resolution
1920x1080
Hard Drives
Samsung 840 Pro 256GB SSD for OS, 500GB Seagate Constellation (Enterprise drive) for Data
PSU
Corsair HX650W
Case
Inwin Dragon Rider
Cooling
Hyper 212 EVO w/two Noctua fans, push-pull, @1300 RPM
Keyboard
E-Z Eyes, bright yellow keys with large characters
Mouse
steelseries SENSEI Laser Pro Gaming
Internet Speed
48-51Mbs Mbs down, 11 Mbs up Xfinity Cable
Antivirus
Norton Internet Security 2013
Browser
IE 10, Opera, Pale Moon if needed
Other Info
4 case fans, LG BluRay-RE, ASUS DVD-RW, Mr. Fusion power supply, 1.21 gigawatts.
Britton30 said:
I just saw your edited first Post, that split screen is weird for sure. You can take your hard drive out of your laptop, put it in another computer and see if you can copy your data to some other media, eg, another drive, DVD's, etc. Then put it back in the laptop and do a full clean install.
Click to expand...
That sounds like a good idea! Thank you =)

I'll post again with the result I get from the full clean install.
 

My Computer My Computer

At a glance

Windows 7, 64bit
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7, 64bit

My Computer My Computer

At a glance

W 7 64-bit UltimateIntel Q9550 Yorkfield8GB Dominator 8500C5DATI : XFX 5870
Computer Manufacturer/Model Number
* BFK Customs *
OS
W 7 64-bit Ultimate
CPU
Intel Q9550 Yorkfield
Motherboard
ASUS P5Q Pro
Memory
8GB Dominator 8500C5D
Graphics Card(s)
ATI : XFX 5870
Sound Card
Realtek HD Audio 7-1
Monitor(s) Displays
1x 47" LCD HDMI & 3x 26" LCD HDMI
Screen Resolution
1920x1080P & 1920x1200
Hard Drives
1x 80GB Intel X25-M G2 SSD : 1x 500GB & 1x 640GB WD Caviar Black(s)
PSU
Corsair 620HX
Case
Cooler Master RC-690
Cooling
Tuniq Tower 120, 2x 140mm and 3x 120mm case fans
Keyboard
Microsoft 500
Mouse
Razer Diamondback 3G
Internet Speed
14 Mb/s
Other Info
1x Koutech 3Gb/s SATA HDD Hot Swap Rack
Sorry there is another problem, I don't have a windows 7 installation DVD.
Do you know a safe place where I could download the installation media?
 

My Computer My Computer

At a glance

Windows 7, 64bit
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7, 64bit
What happened to using System Restore as was suggested early on?
 

My Computer My Computer

At a glance

Windows 7 Ultimate RTM (Technet)3.00 gigahertz Intel Core2 Duo E84004GBATI Radeon X1950 Pro
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Ultimate RTM (Technet)
CPU
3.00 gigahertz Intel Core2 Duo E8400
Motherboard
ASUSTeK Computer INC. P5K/EPU Rev 1.xx
Memory
4GB
Graphics Card(s)
ATI Radeon X1950 Pro
Sound Card
Built in HD Audio
Monitor(s) Displays
22" Gateway LCD
Screen Resolution
1920 x 1200
Hard Drives
ST3160023A [Hard drive] (160.04 GB) -- drive 0, rev 8.01, ST3500630AS [Hard drive] (500.11 GB) -- drive 2, rev 3.AAK
ST3500630AS [Hard drive] (500.11 GB) -- drive 1, rev 3.AAK
Keyboard
Logitech G11
Mouse
Microsoft Wireless Laser Mouse 5000
Internet Speed
13.44 Mbps
MacGyvr said:
What happened to using System Restore as was suggested early on?
Click to expand...
It didn't work. As with task manager the system restore window was blank. I guessed the buttons to click to get to the point where your laptop reboots. However on the reboot nothing had changed.
I'm not sure if this is because I was not able to select a restore point (as all I saw was a blank window), or that a System Restore just wouldn't work.
 

My Computer My Computer

At a glance

Windows 7, 64bit
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7, 64bit
hurtle said:
Sorry there is another problem, I don't have a windows 7 installation DVD.
Do you know a safe place where I could download the installation media?
Click to expand...

You could always borrow someone's copy, using your OEM product number when asked (should be somewhere on machine).
 

My Computer My Computer

At a glance

Win7U 64 RTMQ95508GB GskillASUS|EAH4850/HTDI/1GD3/A
OS
Win7U 64 RTM
CPU
Q9550
Motherboard
GA-EP45-UD3R
Memory
8GB Gskill
Graphics Card(s)
ASUS|EAH4850/HTDI/1GD3/A
Sound Card
xfi Plat
Monitor(s) Displays
Dell 2405fpw
Screen Resolution
1920x1200
Hard Drives
Seagate & WD sata Drives
PSU
Antec
Case
Antec
Keyboard
MS Natural Ergonomic 4000
Mouse
Logitech MX610 USB Cordless
You are trying to do Repairs from the crippled OS which is not possible.

Try Malwarebytes in Safe Mode. If no go, Download and burn to CD or write to flash stick Microsoft Standalone System Sweeper, boot and run a full scan.

You need to make a Win7 Repair CD or use the REpair console on the Installation DVD: System Repair Disc - Create

Run Startup Repair repeatedly which automates most tests and fixes, making sure Win7 or it's 100mb System Reserved partition (preferred) is still marked Active: Partition - Mark as Active (Method Two)

If this fails, from the System Recovery Options run System Restore.

Next from the Command Line run SFC -SCANNOW Run in Command Prompt at Boot

If these all fail you can copy out your files: Copy & Paste - in Windows Recovery Console

Then run Factory Recovery partition, Recovery disk(s) which you made or came with computer, or clean reinstall with Product Key on COA sticker following these steps to get a perfect OEM reinstall: Reinstalling Windows 7
 
From my post #8 in this same thread.

Bare Foot Kid said:
Hello hurtle, welcome to Seven Forums!


Have a look at this tutorial at the link below for ideas on another direction you may want to go.
Click to expand...
James Colbert said:
hurtle said:
Sorry there is another problem, I don't have a windows 7 installation DVD.
Do you know a safe place where I could download the installation media?
Click to expand...

You could always borrow someone's copy, using your OEM product number when asked (should be somewhere on machine).
Click to expand...
 

My Computer My Computer

At a glance

W 7 64-bit UltimateIntel Q9550 Yorkfield8GB Dominator 8500C5DATI : XFX 5870
Computer Manufacturer/Model Number
* BFK Customs *
OS
W 7 64-bit Ultimate
CPU
Intel Q9550 Yorkfield
Motherboard
ASUS P5Q Pro
Memory
8GB Dominator 8500C5D
Graphics Card(s)
ATI : XFX 5870
Sound Card
Realtek HD Audio 7-1
Monitor(s) Displays
1x 47" LCD HDMI & 3x 26" LCD HDMI
Screen Resolution
1920x1080P & 1920x1200
Hard Drives
1x 80GB Intel X25-M G2 SSD : 1x 500GB & 1x 640GB WD Caviar Black(s)
PSU
Corsair 620HX
Case
Cooler Master RC-690
Cooling
Tuniq Tower 120, 2x 140mm and 3x 120mm case fans
Keyboard
Microsoft 500
Mouse
Razer Diamondback 3G
Internet Speed
14 Mb/s
Other Info
1x Koutech 3Gb/s SATA HDD Hot Swap Rack
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