I e-mailed Microsoft again over the weekend about my problem and my dissatisfaction on the way it's being handled. I got an e-mail from Microsoft today saying something to the effect that the problem is a Windows 7 Operating System problem and not a Windows Update problem and I was given another link to Microsoft Support. When inputting the information required in this link it said I would have to pay for support on this issue. No way am I going to pay!
I e-mailed the guy at Microsoft back and told him that I feel I'm just getting a runaround and no way will pay for support on this issue. I believe that the problem is on their end and that they should fix it. Actually, this is the e-mail that I got from them today:-
Dear Mark, Thank you for contacting Microsoft Windows Update Support. My name is Alex, and I am glad to work with you. For your reference, the case ID for this service request is SRX1159723041. You can contact me directly by sending an email to firstname.lastname@example.org
with the case ID in the subject line. From the problem description, I understand that Invalid Trust List Certificates had CAPI2 4107 errors and it said "The certificate that signed the list is not valid". Please feel free to let me know if I misunderstood. I understand the inconvenience you have experienced. Please be assured that I will do my best to resolve the issue. Mark, I would like to explain the current support team is Windows Update support team and we focus on update installation issue. As the problems about Invalid Trust List Certificates, please understand that it is related to the Windows System rather than Windows Update. We provide support for Windows Update issues and our Windows 7 issues are directly handled by the Windows 7 Support Team. This will ensure that our System Issues will be handled promptly. Therefore, we will need to start up a new incident so that the right Support Professional can work with you closely in the most timely and efficient manner. Please submit additional support questions by creating a new incident at the Online Support site. For your convenience, we have included the following link for the Windows Support Department: Assisted Support Options
Thank you for your understanding. Please try my suggestion and let me know the results at your earliest convenience. Thank you for your effort and patience. I'm waiting for your reply. Have a nice day.
This was my reply:
Alex, I got your e-mail and don't understand what's going on. When I called Microsoft originally they said it was a Networking problem. You're saying that it's a Windows System problem. This whole thing sounds like I'm getting a run-around. When I go to the link that you provided me and enter my PID # it says that I will be charged for support. No way am I going to pay for this support. All I know is if I go to this website http://www.download.windowsupdate.co...uthrootstl.cab
and download the Certificate Trust List, it is invalid and has been since July 8, 2011. That is the reason for the errors. Who is responsible for fixing this and why should I have to pay for the support to have it fixed? There is nothing wrong with my Operating System.
I know that there were quite a few people that were having this problem in 2010 and no one said anything about having to pay to have it resolved. Most said that Microsoft Support was contacted and that the problem was resolved and others said that the problem seemed to resolve on its own after awhile. If I have to I'll simply live with the problem but whoever is responsible for this certificate trust list error should fix it. Thanks, Mark Unless they take care of this issue I'm not going to pursue it any further. Thanks for listening. Mark