Laptop gets stuck randomly and none of the keys or mouse works


  1. sashibf
    Posts : 5
    Windows 7 Ultimate x32
       New #1

    Laptop gets stuck randomly and none of the keys or mouse works


    Hey,

    I have a HP dv6000 with a 4 GB RAM and Intel Core2 Duo @ 1.50 GHz processor. I have Windows 7 Ultimate, 32 bit operating system.

    Sometimes the laptop gets stuck and then none of the keys or the mouse works. Yesterday I was watching a movie and the same thing happened but the movie didn't stop. Can anyone tell me what the problem is and how it can be solved?

    Today morning the laptop wasn't booting and then later I took out the battery and reinserted it and it worked. Are these two problems somehow related?

    Thanks for the help in advance.
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  3. roban
    Posts : 284
    Windows 7 Professional 64bit
       New #2

    I would suspect a corrupt graphics driver. Reinstall the driver, reboot and run sfc /scannow from an elevated command prompt.
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  4. seavixen32
    Posts : 7,730
    Windows 7 Ultimate SP1 64-Bit
       New #3

    Your particular model is the subject of a known battery issue.

    Check this link to see if you are entitled to a replacement battery from HP.

    HP Notebook PC Battery Pack Replacement Program
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  6. sashibf
    Posts : 5
    Windows 7 Ultimate x32
    Thread Starter
       New #4

    Sorry for being so naive but where can I download graphics drivers from? The driver card I have is Intel GMA X3100.
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  7. seavixen32
    Posts : 7,730
    Windows 7 Ultimate SP1 64-Bit
       New #5

    HP Support & Drivers | United Kingdom

    You may need to change the link to your location, but do check on the battery recall as well.
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  8. sashibf
    Posts : 5
    Windows 7 Ultimate x32
    Thread Starter
       New #6

    I had the battery checked. Its fine. The battery life is also good. The second problem i mentioned occurred only once.
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