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#1
Laptop will not fully power off
Laptop will not turn off when I tell it to shut down. The operating system seems to shut down, but the computer itself stays on (case lights and fan are still active) and can only be turned off by holding the power button for 4 seconds. I have tried everything short of re-installing the OS - which I cannot do because of the non-transferable programs I have on this laptop.
It is a Dell Vostro 3450 running Windows 7 Professional 64-bit.
Please help.