Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


04 Aug 2011   #1

windows 7 home premium 64 bit

hello everyone, i am newbie please help me if you can.

I have recently bought 10 pieces of Microsoft office pro 2010 and 10 pieces of Windows 7 ultimate. (I placed 2 orders with seller)After placing my orders, It was 2nd day when I came across some videos on youtube regarding fake software sold on internet and how to check it.
I suspected that the 2 orders I made might be fake copies of windows, I contacted the seller and asked him to cancel my order.
He replied that he has already posted them and if I do not receive/accept the parcel when it arrive, I will lose my money and goods.

when i received the parcel i checked one box of windows 7 ultimate,
when I scratched the side of cd the transparent plastic came off and the hologram could be scratched with finger was 100 % fake.
i made a video of receiving of the item and checking the cd, but paypal don't take this as an evidence, they need a headed letter from a person who has qualification.
here i paste the video i made, you can see they are fake copies.

I reported it to paypal to get me refund from this idiot, but after wasting 3 weeks now paypal send me 2 emails which I paste below.

In order to continue with the investigation of your complaint, we must request documentation to support your claim that the item is not authentic.
Please obtain a document from an unbiased, third-party, such as a dealer, appraiser, or another individual or organisation that is qualified in the area of the item in question (other than yourself), which clearly identifies the item as not authentic. If possible, the document should include a serial number and description of the item, and must be on letterhead that includes the name, address, and phone number of the individual, business, or organisation so that PayPal may contact them if necessary.

The documents should be faxed to PayPal at 08707 303 196. Please include a cover sheet with your fax that includes the email address registered on your PayPal account and the ID number of your claim, so we may attach the documents to your claim as quickly as possible.

We must receive your fax within 10 days from the date of this message in order to proceed with the investigation of your claim. If we do not receive your fax within 10 days, your claim will be cancelled. We are unable to grant extensions to this time period. Please note that PayPal is unable to reimburse you for any costs or fees that may be incurred in obtaining the requested documents. Any documents you provide may also be supplied to the seller in your dispute if necessary.

Thank you for your cooperation and patience. We regret any inconvenience this request may cause.

Yours sincerely,

i now only got 9 days left to prove they are fake.
went to my local currys, phoned PC world but it was just waste of time.
they won't help.
informed microsoft but their time period to deal with anything is 8 weeks, paypal don't allow me beyond 10 days.
please anyone qualified can you help, i do need to get this letter from a qualified person in probably software field to get my money back from this cheat seller in china.

My System SpecsSystem Spec

04 Aug 2011   #2

Windows 8.1 Pro RTM x64

The question is this: Why did you buy these on line (I can understand this from a cost prospective), and, more importantly, why from a Chinese seller? Surely alarm bells should have been ringing. Much of the world's counterfeit software originates from China and the surrounding area.

You said you went to your local Currys and contacted PC World (same DGS group), so why didn't you buy the software from them? It would have saved you all this hassle and mess that you have now found yourself in.
My System SpecsSystem Spec
04 Aug 2011   #3

windows 7 professional & ultimate 64bit laptops

just contact your credit card company and do a formal dispute. you have 90-120 days to disput charges. this is a mailorder transaction. the credit card company gets their money back from the merchant. ( I used to deal with credit card fraud at the bank I used to work at and dealt with chargebacks)
My System SpecsSystem Spec

04 Aug 2011   #4

Windows 8.1 Pro RTM x64

I would still get in touch with Microsoft about this. Not all queries will take as long as 8 weeks, some might not take as long. It all depends on the case and type of query (some do, unfortunately, take longer). However, even if this takes you beyond the PayPal time limit (send them details of what you are doing, explaining that Microsoft are looking into it), you should also contact your bank/credit card provider as suggested by pacinitaly.
My System SpecsSystem Spec
04 Aug 2011   #5

windows 7 home premium 64 bit

please no criticism, i have seen other forum where people made same mistake and lost money
we are human being and can fall in a trap like this.
if i only wanted to use this fake software i could have done it as now i learnt the key are stolan and work like genuine.

unfortunately i paid with debit card so can't get money back from paypal either.
thanks anyway for taking time to atleast reply
My System SpecsSystem Spec
04 Aug 2011   #6

Windows 7 Ultimate N 64-bit

i would assume price from china was the reason they where bought.

dont go to currys, go to your local IT shop (not a brand) pre write out a statement saying its fake etc etc... go in shop with them, and see if they'll sign it for u, some people wont as ur putting ur name next to something, but what i would also do is go into the shop and photo an ori box also to show if/how it differes from what u got, the COA label to me doesnt look 100% spot on.

do that, and also contact debit/credit card company for this, have u also rang eBay yet? has the seller 100% feedback?
My System SpecsSystem Spec
04 Aug 2011   #7


Contact the police.
Fraud is their domain.
My System SpecsSystem Spec
04 Aug 2011   #8

windows 7 professional & ultimate 64bit laptops

debit cards are covered as well. are you in the states? don't go too deep, did you give a physical address for delivery? how much was the loss? what is the website?
My System SpecsSystem Spec
04 Aug 2011   #9

windows 7 professional & ultimate 64bit laptops

just noticed you are not from the states. your bank ( if not based in the USA) may have their own rules.
My System SpecsSystem Spec
04 Aug 2011   #10

windows 7 home premium 64 bit

well i am in the UK, if i try to force paypal to pay my money back, i may get it but they will cacel my paypal account.
yes i did give a physical address for delivery.
i paid $700, the name of the site is iOffer: A Place to Buy, Sell & Trade
My System SpecsSystem Spec


Thread Tools

Similar help and support threads for2: cOUNTERFIET WINDOWS 7 ULTIMATE AND MICROSOFT OFFICE PRO 2010
Thread Forum
windows 7: microsoft office 2010 starter not working properly Microsoft Office
Microsoft Office 2010 Microsoft Office
Microsoft Office 2010/ Replace Office 2010 Microsoft Office
Office 2007 Ultimate to Office 2010 Home & Student Microsoft Office
Microsoft Office Mobile 2010 (Windows Phone) Microsoft Office
Office 2010 Generally Available in June 2010, Microsoft News

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 05:14 AM.
Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33