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Windows 7: Help please!


04 Aug 2011   #1

windows 7 home premium 64 bit
 
 
Help please!

Hello All... Really hoping someone can help me! Last month I purchased a Samsung nf210 netbook which obviously come with windows 7 starter. As part of the package I got windows 7 home premium anytime upgrade. Anyway, came home, ran the netbook for the 1st time, followed the on screen instructions and when it was all set did the anytime upgrade! Well.... 1st it told me that the copy of windows was invalid so I re-entered the key again, still no joy, restarted the netbook and when it started it came up as windows home premium so I thought it was sorted. But I have had nothing but problems with it since then. Keeps saying its invalid copy of windows, problems with updates, I have activated the copy of windows by phone and that was all good. Could the problem be that I didn't install all the updates on the netbook before I did the upgrade as I keep reading now that you should make sure its all up to date before you do the upgrade, didn't know that at the time. Been to the shop to see if they can help but because I didn't take out there Whatever Happens cover it will cost me 90 just for them to look at it. I am hoping someone here can give me an idea of what would be best to do.
Thanks, Pattie

My System SpecsSystem Spec
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04 Aug 2011   #2
Microsoft MVP

W 7 64-bit Ultimate
 
 

Hellop pattiecake, welcome to Seven Forums!


Perhaps you could use a H Premium installation DVD to do a complete clean install using the correct H Premium activation key, have a look at this tutorial linked below and be sure to post back with any further questions you may have and to keep us informed.

Do a Clean Install with a Upgrade Windows 7 Version

Then have a look at this one for additional useful information.
Clean Install : Factory COA Activation Key



My System SpecsSystem Spec
06 Aug 2011   #3

windows 7 home premium 64 bit
 
 

Hi Bare Foot Kid and thanks for your reply. As I am quite new to this I was wondering if just using the Samsung system media recovery disc which says "Windows 7 starter for small pcs" would be the easiest and least complicated option for me. I am quite happy to be using the windows 7 starter just to get it back to working properly. Again all thoughts would be appreciated.... Pattie
My System SpecsSystem Spec
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06 Aug 2011   #4
Microsoft MVP

W 7 64-bit Ultimate
 
 

Hello again.


Have a look through the information presented at this link below.


SAMSUNG's Digital World - Support
My System SpecsSystem Spec
06 Aug 2011   #5
Microsoft MVP

 

Did you insert the Anytime Upgrade Key at Computer>Properties activation link? What does it say there now?

The shop wants your money even though you are already covered for a year by Samsung for parts and tech support, so I would call them to sort out anything MS activation phone agents cannot.
My System SpecsSystem Spec
06 Aug 2011   #6

windows 7 home premium 64 bit
 
 

Hi, I did the upgrade through the anytime upgrade link. System is showing Windows 7 Home Premium and it is showing as activated.. Its has just gone to blue screen with bad-pool-header in caps! ??????? Its is now doing a system file check! HELP....
My System SpecsSystem Spec
06 Aug 2011   #7
Microsoft MVP

W 7 64-bit Ultimate
 
 

Quote   Quote: Originally Posted by Bare Foot Kid View Post
Hello again.


Have a look through the information presented at this link below.


SAMSUNG's Digital World - Support

Did you have a look at this?
My System SpecsSystem Spec
06 Aug 2011   #8

windows 7 home premium 64 bit
 
 

Hi, I have looked at this now. Sorry to be such a novice but if I do the complete restore this will take it back to how it was when I brought it home after purchasing it? I never did a back up at the start so it says "computer initial status" ....
My System SpecsSystem Spec
06 Aug 2011   #9
Microsoft MVP

W 7 64-bit Ultimate
 
 

Is there data on the PC you need to save?
My System SpecsSystem Spec
06 Aug 2011   #10

windows 7 home premium 64 bit
 
 

Just music and pics which I have backed up onto an external hard drive ....
My System SpecsSystem Spec
Reply

 Help please!




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