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Windows 7: URGENT HELP NEEDED, W7 asking for Access CODE

19 Aug 2011   #1

XP x32
 
 
URGENT HELP NEEDED, W7 asking for Access CODE

Hi guys

Windows 7 no longer asks me for password, I get a screen asking for a access code? I have searched all over the internet and haven't found a fix to this problem, any help would be appreciated



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19 Aug 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by beru View Post
Hi guys

Windows 7 no longer asks me for password, I get a screen asking for a access code? I have searched all over the internet and haven't found a fix to this problem, any help would be appreciated



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I am thinking that is malware. It certainly isnt windows. Boot into safe mode, does it happen there? If not down load malwarebytes and run it.
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19 Aug 2011   #3

XP x32
 
 

Good point, would explain why I haven't been able to find this screen shot or problem

Will try safe mode

cheers
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19 Aug 2011   #4
Microsoft MVP

 

Where did you get Windows 7? How was it activated? Did you install Enterprise edition by any chance? It makes references that sound like Volume Activation used in Enterprise by businesses and other large-scale users. In this case it is in the hands of your SysAdmin.

If not and you can't get into Safe Mode to run Malwarebytes per Ken's suggestion, download and burn to CD or write to flash stick Microsoft Standalone System Sweeper, boot it to update and scan your System.

If infection is cleaned up, then you may need to run SFC -SCANNOW Run in Command Prompt at Boot multiple times to repair damaged System files until Windows 7 will start. Run it from DVD/Repair CD command line along with Startup Repair and System Restore.
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20 Aug 2011   #5

7 Home Premium x64 SP1
 
 

Judging by the photo, their are multiple Florescent lights over your head, like your in some kind of office building or something who knows maybe your at an internet cafe or somthing? is this your machine or? It seems as though an Administrator has locked you out?

Maybe something similar to Strong Authentication with One-Time Passwords in Windows 7 and Windows Server 2008 R2?

Either that or a Hacker/virus has locked you out?
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22 Aug 2011   #6

XP x32
 
 

Its a personal laptop, not in a office etc, I was using the finger print reader to login when it stopped working
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26 Sep 2011   #7

Windows 7 Pro 64
 
 

I don't know if you already figured it out, but this error is caused by the Digital Persona security software, something to do with a bad software update to the Digital Persona product. If you have an HP, then the software is rebranded as HP SimplePass. Anyhow, AFAIK, booting to F11 and rolling back to an old restore point should fix it, and then if you don't use it, uninstall. Good luck!
My System SpecsSystem Spec
27 Sep 2011   #8
Microsoft MVP

 

Better late than never.

Another good reason on HP for a Clean Reinstall for best performance.

Perfect Reinstall
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 URGENT HELP NEEDED, W7 asking for Access CODE




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