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Windows 7: Help me!

25 Aug 2011   #1
nontechie

windows 7 64 bit
 
 
Help me!

I recently changed my home screen log-in password but I hardly ever used it because I always just used the finger scanner. For some reason it wont let me use my finger scanner anymore. Whenever I try it says I could not be logged on and a password is required. I am the only one with fingers scanned and I have three fingers entered. I tried all of them with still no luck. The problem is that I forgot my password and so I am unable to use my administrator log-in. Is there anything I can do?? (and I tried resetting the password, but I did not do the USB thing they said so I am unable to change it)


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25 Aug 2011   #2
nontechie

windows 7 64 bit
 
 

p.s. it is an HP dv7-4177nr Entertainment Notebook running Windows 7, 64bit
My System SpecsSystem Spec
25 Aug 2011   #3
bug67

Windows 7 X64 Professional
 
 

I ran into a similar issue with my HP dv8t a while back. I had to update the finger print scanner driver. However, I knew my password and was able to log in to my user account that way. After I updated the finger print driver, I was swiping to log in in no time. So, after saying all that, I'm probably not much help.
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25 Aug 2011   #4
nontechie

windows 7 64 bit
 
 

how do u update the scanner?
My System SpecsSystem Spec
26 Aug 2011   #5
bug67

Windows 7 X64 Professional
 
 

I'm betting you're going to need to be logged in but,

Go to HP's web site > Support & Drivers and fill in the info it asks for. If there are any drivers available, this is where you will find them.

Mine was under the sub-directory "Driver - Keyboard, Mouse and Input Devices."
Then, "Validity sensor Finger Print Driver"

Yours may be called something different but that's where I got mine.

Hope this helps!
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 Help me!




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