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Windows 7: Haunted by opaque window on new PC

10 Sep 2011   #1
mark99k

Windows 7 Professional 32 bit
 
 
Haunted by opaque window on new PC

Other than Office I've installed next to nothing on this extremely new PC, but at random times ALT+TAB will display one icon more than there are visibly open programs. Further, if I choose that icon from the switcher, a small (maybe 300px) square "window" is activated, but it's completely featureless & opaque. It closes with ALT+F4 like anything else, but that's the only response I can get from it -- right-clicking inside it gives no response. The screenshot attached shows the icon displayed in the task switcher. Can anyone identify it? Virus scan comes up clean.




Attached Images
Haunted by opaque window on new PC-unknown-icon.jpg 
My System SpecsSystem Spec
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10 Sep 2011   #2
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

Try running an sfc/scannow command in an elevated command prompt and see if it helps.
SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
10 Sep 2011   #3
mark99k

Windows 7 Professional 32 bit
 
 

Hm, good idea. But it says no integrity violations.
My System SpecsSystem Spec
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10 Sep 2011   #4
legacy7955

win 7 home premium 64 bit
 
 

@Mark:

Are you certain that this PC is brand new and came out of a factory sealed box? I'd be interested to know if this unit was possibly a return of somekind.

I would call the manufacturer and speak to them about it. Maybe you can return it for a replacement.
My System SpecsSystem Spec
11 Sep 2011   #5
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

Could you start Windows in Safe Mode and see if the problem persists? A 3rd party app might be interfering with it.
Safe Mode

Could you also run the sfc/scannow command twice more with a restart after each? It might have missed some files the first time round and it doesn't hurt to try it again.

What anti-virus did you run? Could you try running a full system scan with Malwarebytes?
Malwarebytes : Free anti-malware, anti-virus and spyware removal download
My System SpecsSystem Spec
11 Sep 2011   #6
xxxdannyxxx

Windows 7 Home Premium x64 SP1
 
 

Hello mark99k

Could you please check in msconfig/start-up and see if anything that is starting up with windows has that icon - Startup Programs - Change Do you have a fingerprint scanner as it looks very similar to one I have for that.
Also could you fill out your system specs to help us help you - System Info - See Your System Specs

Danny
My System SpecsSystem Spec
03 Oct 2011   #7
mark99k

Windows 7 Professional 32 bit
 
 

UPDATE: It's the Dell Backup and Recovery Manager, according to its [hidden] icon in the System Tray. Why it insists on creating that opaque window or even announce itself in the Task Switcher is still a mystery.
My System SpecsSystem Spec
04 Oct 2011   #8
xxxdannyxxx

Windows 7 Home Premium x64 SP1
 
 

Quote   Quote: Originally Posted by mark99k View Post
UPDATE: It's the Dell Backup and Recovery Manager, according to its [hidden] icon in the System Tray. Why it insists on creating that opaque window or even announce itself in the Task Switcher is still a mystery.
You could try unchecking that program in msconfig/startup to prevent it starting with windows, see if that helps.

Danny
My System SpecsSystem Spec
04 Oct 2011   #9
mark99k

Windows 7 Professional 32 bit
 
 

Oh yes, sorry - forgot to mention, I did exactly that and it's gone.
My System SpecsSystem Spec
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 Haunted by opaque window on new PC




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