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Windows 7: Unable to delete file from desktop

10 Sep 2011   #11
boohbah

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

ok when you open malwarebytes along the tabs at the top there is one marked "more tools" open it and you will see file assassin, click run tool .
in the window that opens navigate to the desktop and select the file you want to remove.
you can select desktop from the navigation pane to the left of the window that opens when you click run tool

edit: any joy?


My System SpecsSystem Spec
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10 Sep 2011   #12
Mr Patrick

Windows 7 Professional 64 bit
 
 

No joy, still says
"File not found. Check the file name and try again"
It's the right file name, so I don't know what could be the cause.
My System SpecsSystem Spec
10 Sep 2011   #13
boohbah

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

im afraid im out of ideas. hopefully someone else will come along with a suggestion.
good luck
My System SpecsSystem Spec
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10 Sep 2011   #14
Mr Patrick

Windows 7 Professional 64 bit
 
 

Thanks for the effort, I think I might be able to use File Assassin/Unlocker (basically same program) and just do the delete option that I saw. Just hope it doesn't delete my other files on desktop.
My System SpecsSystem Spec
11 Sep 2011   #15
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Patrick,

Using MalwareBytes, run a FULL SCAN on all of your drives.

Some malware can cause the behavior you are seeing.

Let us know the results.
My System SpecsSystem Spec
11 Sep 2011   #16
Mr Patrick

Windows 7 Professional 64 bit
 
 

Hey Karl, I ran the full scan, as you said. There's only one trace of malware, and some virus being shown. I know I need to get rid of virus, but I have no protector at the moment. I'm sure though, that the issue isn't the virus, but it is the Malware.Trace that was detected.
My System SpecsSystem Spec
11 Sep 2011   #17
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Remove the viruses! Remove the malware!

If you presently do not have an av software installed, then I use and recommend only Microsoft Security Essentials (MSE) link in my sig.
My System SpecsSystem Spec
12 Sep 2011   #18
Mr Patrick

Windows 7 Professional 64 bit
 
 

That's what I am using, but it won't allow me to remove the virus. It'll show up on start up, I'll run scan. It'll say it's taken care of, but next time I reload computer it does it again.
My System SpecsSystem Spec
12 Sep 2011   #19
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Patrick,
You have one of the more evil viruses.

What I'm going to ask you to do is to put the Microsoft Standalone System Sweeper on to a USB stick.

You will then boot from stick. This program, from Microsoft, runs from the stick and from ram and never starts up your windows, consequently, it can remove many bad guys that would normally detect attempts to remove them.

Here is a write-up on it. Notice there is also a tutorial. My procedure is slightly different from the tutorial, but as long as you follow the procedure, as written, then the procedure will never fail.

PUT SYSTEM SWEEPER ON A USB STICK
System Sweeper, https://connect.microsoft.com/systemsweeper, allows you to start an infected PC and perform an offline scan to identify and remove viruses, rootkits and other advanced malware. System Sweeper is a free standalone, bootable malware and virus remover from Microsoft.
NOTE: A fine tutorial on the System Sweeper is:
How to use the Microsoft Standalone System Sweeper


Download System Sweeper (about 576 kB):
https://connect.microsoft.com/systemsweeper

Insert 256 MB or larger USB stick into a usb port.

Run the downloaded program--mssstool64.exe or mssstool32.exe

Choose the option to install to USB.
Caution: The install program will format the usb stick.

The install program will download about 200 mB more.

After the install is finished, leave the stick in the usb slot.

Run the program you downloaded once again.

This 2nd run, and any subsequent runs, will download the very latest anti-virus definitions (about 60 mB).

To keep System Sweeper up-to-date, simply reinsert the usb stick and run the installation program, mssstool64.exe or mssstool32.exe, again.

The initial, full scan by System Sweeper can easily take several hours, but subsequent quick scans will be shorter.

Remember, your computer is being very thoroughly checked for all types of malware.

The results of System Sweeper will be in:
\Windows\Standalone System Sweeper\Support as one or more files with a LOG extension which can be viewed with Notepad.

Please attach the log(s) to your next post.
My System SpecsSystem Spec
12 Sep 2011   #20
Mr Patrick

Windows 7 Professional 64 bit
 
 

Ok, correct me if I'm wrong. Just want to clear things up before I try it.

Get a flash drive, download SSS onto it. Run the program from the flash drive. (full scan) Then once that is over with, once again run a full scan.

Also, will this damage anything on my hard drive? (the program)

Edit: The download should be of 64 bit as well, correct?
My System SpecsSystem Spec
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