When you say the program is compatible, did you go to the Microsoft site and check to see if the program is compatible with 64-bit Win 7?
There are also two levels of compatibility at that site.
one level is where the software producer "claims" the product is compatible. The best level is where Microsoft has tested the product and Microsoft says the product is compatible.
When you visit the site, pay attention to the fine print shall we say: windows 7 Compatiblity Center
Now let's rule out one category, although I don't really think that this is your problem but such is possible.
There is a marvelous program for detecting malware and removing same from your computer. This product is recommended by all of us here (one of the few points where we all agree).
The product you want is MalwareBytes.
Please go to MalwareBytes.org to download malwarebytes and to no other location. There is a link in my sig for MalwareBytes.
Now to another point.
System Specs need to be supplied via the method I list below. When you follow that procedure, then your specs go with you (see that small print "sytem specs" at bottom right of a post). Update your SevenForums System Specs User CP
(3rd item in the top menu bar) |
Your Profile | Edit System Spec
To gather info, use SIW
or Speccy or System Info
Add the word laptop
“system manufacturer” block, for example, Toshiba Satellite L305D notebook
Provide full windows version info, for example: MS Windows 7 Ultimate SP1 64-bit
Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc
Scroll down and click on the SAVE CHANGES