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Windows 7: Unable to access My documents or My Computer

18 Sep 2011   #11
maksfin

windows 7 professional
 
 

Hi Brink,

Yes I did substitute the folder name for (users name). I can't even open My Computer from the start menu
to go into the c drive that way. No page comes up.


My System SpecsSystem Spec
.
18 Sep 2011   #12
Brink

64-bit Windows 10 Pro
 
 

Oh, ok.

Are you getting any error messages?

Are you having issues running anything else?

If you are able to, I would recommend to use Microsoft Standalone System Sweeper to scan you system at boot for malware to help make sure it's clean. If you need to, you could create the bootable USB/DVD on another computer to use on yours.
My System SpecsSystem Spec
18 Sep 2011   #13
maksfin

windows 7 professional
 
 

Ok so I have downloaded and put the system sweeper onto a cd. but now when I insert the cd, nothing comes
up for me to action...
We don't have any other internet issues.
My System SpecsSystem Spec
.

18 Sep 2011   #14
Brink

64-bit Windows 10 Pro
 
 

If you did the STEP ONE section at the link above to burn it to the CD, and not just copied it to the CD, then you would need to restart the computer and boot from the CD for it to run as in the STEP TWO section.
My System SpecsSystem Spec
18 Sep 2011   #15
maksfin

windows 7 professional
 
 

how do i run it from boot once I am restarting
My System SpecsSystem Spec
18 Sep 2011   #16
Brink

64-bit Windows 10 Pro
 
 

The STEP TWO section in the tutorial link above can show you more details on this. Usually when you restart the computer, you will see a "press any key to boot from CD or DVD" message. When you do, you will need to quickly press say the space bar to boot from the CD.

If you do not, then you may have an option on the boot screen to press a F key to open the boot menu to be able to select to boot from the CD.
My System SpecsSystem Spec
21 Sep 2011   #17
maksfin

windows 7 professional
 
 

Hi Brink, I have run what you suggested above, found no problems, but I still can't open my documents...
My System SpecsSystem Spec
21 Sep 2011   #18
Brink

64-bit Windows 10 Pro
 
 

As a test before we get into doing more drastic measures, create a new administrator account, create a password for it, and log in to it to see how it works in this account. Hopefully it's only a issue in your current account.
My System SpecsSystem Spec
22 Sep 2011   #19
maksfin

windows 7 professional
 
 

Hi Brink, ok I have done that, and I can see all my documents. thanks. Is there anyway of fixing the problem
user account?
My System SpecsSystem Spec
22 Sep 2011   #20
Zomby88

Windows 7 Ultimate 64Bit
 
 

After your sure the new account is working ok, delete the problem account.

But give it a few days or a week b4 you kill it.
My System SpecsSystem Spec
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 Unable to access My documents or My Computer




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